Teams | Collaboration | Customer Service | Project Management

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What is an IVR Call Center? (Workflows, Benefits, Tools)

Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also helps boost agent performance and overall call center efficiency through various automated workflows. In this article, we’ll explore what an IVR call center is, its automated workflows, and its benefits.

The Top 5 Benefits of Using Call Center Predictive Analytics

Today, most call centers use data analysis tools to get an overview of their business processes and improve decision-making. But advanced technologies like call center predictive analytics go beyond that and can help you predict future events. These predictive insights will help you improve service quality, agent productivity, and operational efficiency. Imagine the possibilities!

5 Free Online Time Clock Software for Employees (And a Paid Option)

In our experience, there are four factors you should consider when choosing an online time clock for employees: Factor #1: There should be a buffet of features that help you increase employee accountability. For example, you should have the option to restrict punches to a certain location, require employees to take a picture of themselves when punching in and out, and so on. Why is this important?

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Enterprise Service Management (How To Leverage Software)

Enterprise service management is all about applying the power of technology across every corner of an organization to improve performance and optimize for efficiency. With more cloud-based solutions on the market than ever before, there has never been a better time to start investing in enterprise service management solutions for your organization. Leveraging enterprise service management software is critical to ensuring your operation is firing on all cylinders. If you want to see your organization become more effective at quickly meeting the needs of customers, ESM software is going to play a pivotal role in making this possible. It has the potential to unite your workforce and get everyone on the same page.

Omnichannel Retail: Your Ultimate Guide To Retail in 2022

According to the latest McKinsey report, the pandemic has redefined online shopping for the customer. Enter, omnichannel retail. With a drastic move to online stores, around 40% of customers have switched brands to those who are better equipped – not just in back-end logistics, but in terms of their customer experience as well.

Achieve clarity at scale: Introducing the Asana Enterprise Work Graph

In today’s fast-moving environment, modern enterprises need to adapt faster than ever to thrive. But, coordinating work across distributed teams is chaotic—and it becomes even more complex as your organization grows. The problem is that enterprises today are organized functionally—with siloed tools and team-specific processes—when the reality is that work happens cross-functionally.

Introduction to Courier: Send API, Automations, and Recipient Lists

Welcome to Courier! We're really glad that you chose us to a be part of your journey to building an awesome, sophisticated communication system. In this video, we will give a brief introduction on how you can navigate our documentation and build your notifications with Courier using our APIs. We will also build a sample email digest and go demonstrate how the data log can be utilized for better observability into your outgoing notifications.