Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to self-serve, leading to faster issue resolution and enhanced customer service. An IVR software also helps boost agent performance and overall call center efficiency through various automated workflows. In this article, we’ll explore what an IVR call center is, its automated workflows, and its benefits.

Today, most call centers use data analysis tools to get an overview of their business processes and improve decision-making. But advanced technologies like call center predictive analytics go beyond that and can help you predict future events. These predictive insights will help you improve service quality, agent productivity, and operational efficiency. Imagine the possibilities!

In our experience, there are four factors you should consider when choosing an online time clock for employees: Factor #1: There should be a buffet of features that help you increase employee accountability. For example, you should have the option to restrict punches to a certain location, require employees to take a picture of themselves when punching in and out, and so on. Why is this important?

In the age of remote employees and workplace monitoring solutions, maintaining HIPAA compliance is more important than ever.

According to the latest McKinsey report, the pandemic has redefined online shopping for the customer. Enter, omnichannel retail. With a drastic move to online stores, around 40% of customers have switched brands to those who are better equipped – not just in back-end logistics, but in terms of their customer experience as well.

In today’s fast-moving environment, modern enterprises need to adapt faster than ever to thrive. But, coordinating work across distributed teams is chaotic—and it becomes even more complex as your organization grows. The problem is that enterprises today are organized functionally—with siloed tools and team-specific processes—when the reality is that work happens cross-functionally.