Teams | Collaboration | Customer Service | Project Management

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The Future of the Digital Workplace In a Post-Covid World

What hasn’t been said about COVID-19 and the changes it has forced organizations to make in light of this extended remote work period? The transition to a fully remote office workforce caused organizations to take a look at their digital tech toolkit and re-evaluate processes to help meet the immediate need.

Why You Need Milestones in Project Management

“Remember to celebrate milestones as you prepare for the road ahead.” – Nelson Mandela Just as the original term ‘milestone’ denotes a marker indicating distance traveled, so milestones in project represent a task or activity completed so far. But they are actually far more useful and versatile than that. In this post, we define project milestones, and explore why they’re an essential part of the project management process.

Is Work-Life Integration The New Work-Life Balance?

The idea of “Work-Life Integration” is trending. You may have seen leaders discussing it on LinkedIn or read think pieces about it in major business news publications. The concept assumes that the binary pursuit of work-life balance has become outdated and inefficient in an increasingly connected world. But what is work-life integration anyway? And do the benefits really outweigh the drawbacks?

Top 6 Customer Service Training Software for 2021

If you are not sure that your team is able to give an unbeatable experience to your customers, then you probably need to think about high-quality training for your customer service team. The six customer service training software we will be discussing in this post could be a great place to begin. Although advances in chatbots and live chat technology have greatly helped companies improve their customer service game, there is still a need for more!

Virtual Assistants: What They Do & How to Hire (2021 Update)

Are you looking to hire a virtual assistant? In this article, we will talk about everything you need to know about virtual assistants – what they do, how to hire, what tasks you can outsource to them, how much they cost, how to manage and more. Or are you thinking of becoming a virtual assistant yourself? We’ve got that covered too!

How to Analyze Data: A Basic Guide

Data analysis is critical for all employees, no matter what department or role you work in. Whether you’re a marketer analyzing the return on investment of your latest campaign or a product manager reviewing usage data, the ability to identify and explore trends and fluctuations in your data is an essential skill for decision-making. Unfortunately, many companies today struggle with data organization and analysis.

How a Web Designer Agency uses OneDesk to centralise their work

Balancing all of a company’s various business needs can be difficult and often results in using a number of different solutions to get the job done. So often these days, a lot of software focuses on fulfilling one specific need, and doing it really well. While this is great in providing consumers with good quality services, it also results in complicated workflows that see users going between multiple products in order to complete a single project.

How to build effective cooperation in a remote development team?

Technology has broken the limitations of distance and barriers when it comes to assembling teams in the modern workplace. Thanks to technology, different people from different fields, races, disciplines, and works of life can come together to work on various parts of a project through a remote development team. Remote development teams have revolutionized the modern workspace and have changed the way people work, and teams carry out projects.

How do we do analytics in a hyper-growth environment?

Miro's Head of Growth and Head of Product Analytics shares their approaches for building analytics disciplines at a fast-growing tech company to create a niche market in the business-to-consumer-to-business (B2C2B) productivity space. By comparing two analytics areas — product and growth — we discuss a centralized-embedded organizational approach, roles and career trajectories, stakeholder management, and prioritization practices.

OneDesk - Getting Started: Integrations

You can integrate OneDesk’s helpdesk and project management software with many popular web applications, allowing you to centralize and optimize your work. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.