While subject matter experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out a business function and helps with the smooth transfer of knowledge within the company. As a call center, contact center, or BPO provider, if you’re considering dedicated SMEs for your team, this article is for you.

As an organization, you rely on technology to drive business success and deliver efficient operations. However, IT service disruptions can pose a severe threat to this success, leading to lost revenue, decreased productivity, and poor customer experience. This is where problem management comes in. Problem management is a vital process that aims to ensure stable and reliable IT service operations.

Discover how Insightful's latest integrations with Trello, ClickUp, and Asana transform project management, offering seamless workflow, enhanced time tracking, and data-driven insights.

Great client management will not only make it more enjoyable for your team to work with your clients, but it will also benefit your business in the long run. Besides making it easier to retain clients, happy clients also tend to give referrals and bring in new business. We’ll cover best practices for client relationship management, client management pitfalls you should look out for, as well as how you can use business integrations to keep your team on track and your clients happy.

As the year 2024 unfolds, the pace of our daily lives only seems to quicken. With so many tasks to juggle and meetings to attend, keeping track of our schedules and staying organized is becoming increasingly difficult. Fortunately, technology has again aided us with various powerful agenda management software tools. If you want to take control of your agenda in the coming year, there are several exciting new options worth checking out.

Are you struggling to meet service level agreements (SLAs) and enhance your IT service delivery? Understanding the different categories within IT Service Management (ITSM) can help streamline your operations, increase efficiency, and improve precision. By exploring the various ITSM categories, you can leverage their benefits and build a solid foundation for your IT service management practices.

As the year 2023 concludes, We360.ai stands at the intersection of looking back and looking forward. This year has been a symphony of achievements, innovations, and unprecedented growth. Join us on this journey as we explore the pivotal moments that defined our path and set the stage for an even more promising and productive future. ‍

The best service delivery software enables professional service providers to stay ahead of the curve and enhance customer satisfaction. From streamlining operations to boosting efficiency, there is no shortage of ways in which service delivery tools can help drive customer satisfaction and retention. This article will explore how you can identify the best software solution for your business.

Explore Insightful's innovative features, from productivity analysis to employee engagement monitoring, and see how they transform the way businesses operate and make informed decisions in today's dynamic work landscape.