Having Trouble With Being Productive? Here Is How to Find Your Most Productive Hours
In this post, we will help you find your most productive hours so that you can optimize your day for maximum efficiency.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Roadmap Reveal: How Rocket.Chat v6.5 Grants You More Choice
Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔
The next big release in Zendesk AI: a leap into the future of customer and employee experience
Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimised with AI – but not all AI solutions are tailored to customer experience.
8 Essential Strategies for Effective Remote Employee Onboarding
Boost your remote onboarding with our remote onboarding checklist. Equip new hires for success in their roles and enhance productivity. Dive in now for a comprehensive guide on mastering remote employee onboarding!
What's New: What we launched in September 2023
We have a lot of exciting features and improvements to share that will elevate your collaboration and innovation experience. This includes Talktrack, a dedicated async solution that empowers Miro users to record high-touch, immersive walkthroughs for their collaborators. There’s also Anonymous Mode, which gives Miro users total anonymity so their feedback stays anonymous — forever.
Business expert Dorie Clark weighs in on Zendesk's CX Trends 2023 report
Business leader @DorieClark says she would happily trade her business to a company that provides an excellent customer experience, and she's not alone. 🥳 70% of consumers spend more with companies that offer premium customer experiences, which is a huge opportunity for companies that "put a stake in the ground and do something different," as Clark says.
How to Improve Employee IT Helpdesk Efficiency with Generative AI
Are you struggling to keep up with the increasing demands on your IT Helpdesk? IT Helpdesks face unprecedented challenges in a world where remote work and digital transformation are the new norms. In a world where remote work and digital transformation are the new norms, IT Helpdesks face unprecedented challenges. But fear not! This webinar r is your key to addressing these challenges head-on. Subscribe, like, and share this video to spread the knowledge among your IT peers. Join us in shaping the future of IT Helpdesk support with Generative AI!
From Paper To Digital: The Evolution of Employee Time Sheet Management
In 1913, the concept of tracking hours in a professional setting took a significant leap forward, thanks to Reginald Heber Smith, a lawyer with a vision for greater organization. To enhance efficiency and accessibility in his law firm, Smith introduced the practice of recording hours worked on cases, a method that later became known as “billable hours.” This innovative approach transformed the legal industry and impacted various professionals, from independent contractors to freelancers.
The role of project management in startup success
Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.
How to track Zendesk Service Level Agreement (SLA) metrics
For most Customer Support teams, keeping tabs on your Service Level Agreements (SLAs) is a huge priority. However, if you're using Zendesk, you might find that their standard reporting tools like Zendesk Explore don't always make it easy to see which tickets are about to breach their SLA, or how you are performing against your SLA targets in general.