Teams | Collaboration | Customer Service | Project Management

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8 proven customer retention strategies

For an agency, winning over new clients is only part of the journey. Once you have them, how can you make sure you keep them? (Or even more ideally, maximize those contracts’ value?) Some might think the answer is simple: Just provide excellent service, right? Not quite — although that is a critical piece of the puzzle. So, what works best?

Top 5 benefits of collaboration in healthcare

Why is collaboration in healthcare so important? Patient care is a collaborative endeavor. Delivering a high-quality patient experience and healthcare requires knowledge, skills, and efforts from interprofessional teams. Teamwork also reduces the burden on healthcare providers so they can focus on their core, critical operations. In this blog, we explore the benefits of promoting collaboration in healthcare and expert recommendations to improve the same.

How to increase client retention with innovation

Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, lack of innovation, and employee engagement. Preventing client churn is not only a key profitability driver, but it can also contribute to expansion and acquisition through referrals and relevant case studies.

Change Management SLA: Unveiling the Impact in ITIL

Things You Will Learn in This Article: You’ve landed in the right place if you’re currently tired of experiencing the chaos associated with the process of planning, implementing, and guiding your organizational changes effectively. If you’re overwhelmed by an influx of service requests and you’re struggling to meet your company’s IT service delivery promises, then you may be happy to learn the solution may be as simple as a Change Management SLA.

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How To Optimize Your Consulting Workflow

A streamlined consulting workflow is not just a luxury-it's a necessity. If you've found yourself here, you're likely grappling with a range of different concerns: Rest assured, this article aims to address these concerns and offer practical ways to begin optimizing your consulting workflow and elevating client experiences. With decades in the consulting industry, I've witnessed, firsthand, the evolution of consulting workflows. By blending tried-and-tested methods with the latest tools and technology, I've helped firms revolutionize their consultation processes.

Understanding process management: The key to organizational efficiency

Project managers shoulder lots of responsibility. Keeping the team productive, addressing problems, creating solutions, and fostering collaboration are all items that land on their plate. So is process management. If processes are ill-managed, the entire project pays the price. Communication can break down, accountability can decrease, errors can increase, and milestones can go unmet. If this scenario gives you indigestion, you’re not alone.

Mastering Employee Monitoring: An All-encompassing Guide to Tools, Techniques, and Best Practices

Employee monitoring has long been an argumentative issue in the workplace, but the numbers don’t lie: Organizations that track their team’s internet use through employee monitoring see a 33% increase in productivity in just one month. Did you know that many of us lose nearly a whole day each week to activities that aren’t work-related? Studies reveal this amounts to about 8 hours weekly, not counting lunch breaks or other necessary pauses.