Is your customer churn rate stopping you from growing your agency? In an industry where most agencies have a relatively small number of customers, loyalty is incredibly important. Unfortunately, there are all sorts of ways that customer experience and satisfaction can suffer. Potential causes of customer churn include poor customer service, inattention to customer needs, and a weak onboarding process.

Words of wisdom: focus on outcomes, not outputs.

Do you love crushing sales goals and being part of new development? Are you the type of person who wants to make a direct contribution to the agency you work for? If you answered an enthusiastic “YES” to these questions, a sales project manager position may be right up your alley. For projects to succeed, they need strong leaders to manage timelines, work well with teams, and solve problems that could impact the deliverable. This role isn’t for everybody.

Workplace inefficiencies and wasted time are the leading causes of numerous problems in organizations. You and your team need to identify the root causes of inefficiency and wasted work. There are different ways to identify and mitigate inefficiencies and causes leading to waste of time. In this blog, we will explore workplace inefficiencies and identify the prominent reasons why employees tend to waste time in offices. Once we find the causes, we will move forward to the solutions.

Projects have lots of moving parts that can make it difficult for agencies to create an accurate budget. But while that’s true, not having an accurate budget can result in negative consequences, like not having enough money allocated or being too optimistic and ending up missing deadlines — which can significantly impact client satisfaction.

Productivity translates to ROI for businesses, but we often ignore its importance for employees. Employees who have a sense of belonging and are satisfied at the of the day with their contribution towards shared & clear goals defined by their organization tend to work for longer duration. So, it is actually a win-win situation for companies when they realize productivity is a mutual factor contributing to strengthening the relationship between employees and employers.

As the complexity of the help desk staffing model continues to grow, businesses grapple with essential questions – When is the right time to expand the team? How to identify and hire the best-fit candidates? And what's the ideal headcount for an efficient service desk?