TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.

Understanding and tracking employee productivity metrics is a powerful tool for gauging how effectively a team or individual contributes to an organization’s goals. By regularly monitoring these metrics, businesses can stay informed about their workforce’s performance and identify areas for improvement. There are various metrics for different roles, but some common ones include output volume, error rates, and task completion times.

In today’s fast-paced business environment, innovation is the key to staying ahead of the competition. But focusing solely on acceleration and growth isn’t the solution: As you add staff, partners, and tools, you may be taking on additional security and compliance risks, creating bottlenecks in your processes ultimately hindering your own path to success.

In our post announcing the Craft.io progress dashboard, we pointed out that this new tool makes it easy for product managers to visually analyze their progress on virtually any product-related metrics and categories: quarters, sprints, products, teams, objectives, etc. Users can also filter this data in any way they choose for even deeper insights – for example, to review how consistently a specific team has completed its tasks on time over several quarters.

We rely on the internet daily. It keeps us in touch and entertained. Yet, risks exist—we might lose privacy or face security issues. That's where virtual private networks, or VPNs, can help. But what is a VPN, and how can it help you? This simple handbook plunges into the pool of VPNs. It breaks down how they work, their pros, and when you might need them. Tech experts and everyday web surfers alike, this guide prepares you. It helps you figure out if a VPN is the right online security tool for you.

News of Disney’s alleged Slack breach shows what can happen when organisations trust centralised communications platforms that don’t use end-to-end encryption; if an attacker gets inside, they have access to everything. By contrast, in an end-to-end encrypted system, data is instead only accessible by specific cryptographically identified users and their devices. Hopefully the master storyteller can help organisations learn that relying on popular but insecure platforms is a catastrophic risk.

The July 2024 release of OneDesk is live. The following new features and enhancements are now available.

As we strive to be more productive at work, being focused on what is actually important may make all the difference. At Time Doctor, we are thrilled to announce significant updates to our Email Notifications feature. These changes empower both managers and teams by giving deeper insights and increased efficiency in task and project management, by tailoring what you receive in your inbox to focus sharply on the information you need.

Ready to make managing internal comms more efficient? To reduce the time you spend chasing deadlines, tracking content types, and keeping stakeholders informed and aligned? To streamline your workflow — from strategic content planning through multichannel publication? Learn how to create an editorial calendar. You’ll be glad you did.