The Future of Secure Communications, a study from Forrester Consulting that Element commissioned, shows that 79% of technology leaders at large organisations feel their sanctioned video conferencing tools fall short in adequately supporting secure and reliable partner communications. Likewise, 76% said their sanctioned voice tools were not well suited to secure communication.

Discover the transformative impact of Insightful on BPO operations. Explore AI integration, PC monitoring software, and key trends reshaping the industry. Learn about cloud adoption, remote work expansion, and sustainability initiatives, and how Insightful empowers BPOs.

For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.

In today’s quickly evolving work environment, the concept of team effectiveness is not only a term; rather, it is a vital component of effectively managing a profitable firm. To what extent does it represent something, and how can we separate it from the concept of efficacy? In the realm of group dynamics, effectiveness relates to the attainment of the desired outcome, while efficiency concerns itself with the maximization of output while minimizing resource waste.

Great news! Here’s the TrackingTime power-up for Trello, the ultimate time-tracking solution for Trello users and now the integration is better than ever.

If you calculated the cost of lost business, customer churn, and wasted employee time from inefficient processes, what would you find? Every time you add new staff or technology to your business, your processes and workflows evolve. I’ve seen first-hand how these micro-changes add steps and complexity to your work — until you’ve inadvertently created a monster of frustrating and expensive inefficiencies.

These past few years have seen big changes in the way jobs are done. Soon, working from home will be the norm instead of the exception. This change has changed how we think about efficiency and freedom at work. It’s been caused by changes in technology and world events, most notably the COVID-19 pandemic.

Workforce optimization software plays a crucial role in helping businesses streamline their operations and maximize productivity. With a wide range of options available in the market, it can be overwhelming to choose the right software for your organization. In this article, we will explore the top 10 workforce optimization software options for 2024. Each of these software solutions offers unique features and benefits that can enhance your workforce management processes.