The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.

Are you ready for innovative strategies to help you brainstorm your next startup business? It can be frustrating coming up with ideas, so we compiled a list of the top 10 ways to get more insightful ideas for your startup business. These tips will help ensure your new venture has a competitive edge in the market – no matter what business you are planning!

Hybrid work is increasingly becoming popular, and as we shift towards more remote work and less face-to-face interaction, there is a risk of employees feeling disconnected and less engaged with their work. This reduced engagement can lead to demotivation and may signal ineffective management practices. To keep the team aligned and motivated, adopting SMART goals is a straightforward and efficient method.

Unlock the power of data in BPO success. Learn how Insightful monitoring software for PC and other tools drive efficiency, satisfaction, and agility in a competitive market. Stay ahead with data-driven strategies.

Agile vs. Scrum vs. Kanban is the most spoken about in the inner circle of project managers. However, these three are not entirely the same, nor are they completely different. All three concepts are handy for project managers, but how are they different from each other exactly? Let’s take a closer look at Agile, Scrum, and Kanban—uncovering how these tools optimize group performance and enhance project results.

In this bustling work landscape, work-life balance has just stayed as a term rarely implemented. Managers and employees feel that giving everything to attain their goals is normal! If you are healthy and passionate enough to follow this, then continue, but what if the fatigue knocks in and we don’t respond to it? What if the employees want to respond to it, but the organizational culture is unable to acknowledge it?

Mobilizing an entire organization is hard. Processes often involve many stakeholders and workflows, while teams work in isolation with their own tools and collaboration methods. As a result, trying to execute your business plan can feel like turning a massive tanker ship—slow, clunky, and inefficient. But it doesn’t have to be that way. We’ve taken a deep dive into four common organizational planning challenges so you can arm yourself with the right solutions for each one.

Explore how leveraging people analytics and AI can transform your workforce enterprise and turn HR into a strategic powerhouse, enhancing decision-making and agility.

If you have an organization, tracking your employees and freelancers for productivity, also known as employee screening is a must, which means that you must know whether your employee is working or simply walking around, daydreaming. However, doing it manually has a loophole, which is a waste of time and your employees lying. So, you need time tracking software, which will automatically do it for you. How convenient!