In today’s quickly evolving work environment, the concept of team effectiveness is not only a term; rather, it is a vital component of effectively managing a profitable firm. To what extent does it represent something, and how can we separate it from the concept of efficacy? In the realm of group dynamics, effectiveness relates to the attainment of the desired outcome, while efficiency concerns itself with the maximization of output while minimizing resource waste.

Great news! Here’s the TrackingTime power-up for Trello, the ultimate time-tracking solution for Trello users and now the integration is better than ever.

If you calculated the cost of lost business, customer churn, and wasted employee time from inefficient processes, what would you find? Every time you add new staff or technology to your business, your processes and workflows evolve. I’ve seen first-hand how these micro-changes add steps and complexity to your work — until you’ve inadvertently created a monster of frustrating and expensive inefficiencies.

These past few years have seen big changes in the way jobs are done. Soon, working from home will be the norm instead of the exception. This change has changed how we think about efficiency and freedom at work. It’s been caused by changes in technology and world events, most notably the COVID-19 pandemic.

Thousands of IC pros passionate about elevating employee communication and experience tuned into our first-ever Internal Communications Virtual Summit. And wow, we learned some incredible insights, innovative strategies and forward-thinking best practices from industry experts on topics ranging from harnessing AI for comms to research into the current state of internal communications and lots more in between.

The secret to good meetings? Knowing when you actually need one.

For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.

Discover the transformative impact of Insightful on BPO operations. Explore AI integration, PC monitoring software, and key trends reshaping the industry. Learn about cloud adoption, remote work expansion, and sustainability initiatives, and how Insightful empowers BPOs.