Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks
Nearly 80 percent of university IT teams to focus on customer experience over next twelve months
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
%term
Focus teams on key metrics with TV dashboards from Geckoboard
TV dashboards from Geckoboard ensure your most important metrics and current targets are clear and visible throughout the day, enabling teams to quickly identify issues, see the impact of work in real-time and keep on track to hit goals.
Meet the new RealtimeBoard
We are lucky to witness a global transformation in the world, where anyone can do awesome creative work with the best pros, regardless of the circumstances. And RealtimeBoard is here to help you find a common ground and achieve a shared understanding with your team.
Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences
At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.
Mattermost Dev Talk - Git Tips and Tricks
Come watch a presentation on some Git tips and tricks used by Mattermost developers. Presented by Jonathan Fritz, engineer at Mattermost, Inc.
Overriding the Mute Switch and Do-Not-Disturb with Pushover for Teams
Pushover is used in many organizations for sending network monitoring alerts to Ops teams and even in many volunteer firefighter departments to send out secondary alerts. A popular feature Pushover has had for years is our Emergency-priority alerts, which repeat at a given interval until the recipient acknowledges it by tapping a button on the notification.
Key sharing comes to all devices!
With the latest releases of Riot.im for Android (0.7.05) and iOS (0.6.3), key sharing is now fully live across all platforms: Riot.im web, desktop and mobile!
What's Good: CSAT Surveys in Zendesk Support
Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.
TSU Webinar - November 2017 - Products
Learn more about how Products in TeamSupport can keep your help desk team organized and improve your customer knowledge!
What's Good: Schedules in Zendesk Support
Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.