Teams | Collaboration | Customer Service | Project Management

%term

Innovating on customer service with the Hon. Victor Dominello | Experts Unleashed | Atlassian

The Honorable Victor Dominello is a former senior minister of the NSW Government. During his 12 year cabinet career, he held a range of portfolios including, Digital Government, Innovation, Finance and Aboriginal Affairs. Being part of the leadership team that led the state through Covid, Victor drove digital solutions such as QR check-ins, vaccine certificates and dine and discover vouchers via the ServiceNSW app.

Top reasons why customers choose Wire

It’s no secret that the need for secure communications is bigger than ever. Online threats are more sophisticated, and getting worse as bad actors leverage tools like generative AI. If you're not worried about how to protect your organization, then you haven’t been paying attention. From sensitive client data to proprietary information, unsecured communication is a large and attractive target.

Intranet Buyer's Guide 2025: How to choose the right intranet for your organization

The company intranet has evolved into a crucial tool for employee experience, offering more than just a way to access resources. Employees now expect their workplace technology to offer the same ease and functionality they experience with personal apps, whether they’re in the office, remote or on the frontlines.

10 Service Desk Automation Ideas You Need to Apply ASAP

Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!

November 2024 Version Update: Referral Program, ELI chat & Usability Improvements

We know many customers find us through recommendations from friends and colleagues. As our way of thanking you, we’re launching our referral program so you can start earning monetary rewards for referring others to Scoro! This month’s updates don’t stop there—we’re also launching our AI-powered chat assistant ELI and a selection of usability improvements to make your daily work run more smoothly.

Decimal Hours Calculator: The Complete Guide

A decimal hours calculator is a very useful converter for instantly converting time to decimals and vice versa. Such converters are helpful during payroll calculation as we may sometimes need time in the decimal format instead of the standard format. However, there’s a lot more that goes into minute conversions than this. Thus, if you also want to know more about this aspect than this, then you are on the right page. However, manually converting decimal hours into minutes will be time-consuming.

20 Miroverse templates to make the most of Intelligent Widgets

There are so many words we could use to describe our Miroverse community, but one of the first that comes to mind is creative — as you consistently impress us with inventive and practical templates. In our latest challenge, we asked Miroverse creators to design templates that use at least one of our new Intelligent Widgets — four intuitive add-ons that bring new collaborative functionality to your Miro canvas.

Securing Your eCommerce Customer Support: Best Practices for Safe Email Communications

In 2023, 35% of malware was delivered via email, making it the most common attack vector. Running an eCommerce platform means that your customers trust you with a lot of sensitive data. This, along with ever-increasing privacy regulations, makes cybersecurity increasingly important. While many companies protect their internal systems, they don't consider how they exchange information with their clients. In this post, we look at how you can secure your email communications.