Cybersecurity has quickly become a top priority for many organizations this year. This difficult time has shown us that even the largest corporations are not immune to vicious cyberattacks. Many organizations suffered breaches and lapses in security as they struggled to find the right solutions for staying connected while protecting valuable and sensitive information in the early days of remote work.

Every organization is unique. A customer service solution that works for one company may not work for another. Integrations help widen the scope of use cases that a customer service solution can handle, in addition to existing features. And Freshdesk has a Marketplace full of integration solutions to satisfy every customer need. Now let’s get a little more specific and ask a related question – what if your organization uses software that utilizes Microsoft SQL Server?

In this article, we’ll go through the best 20 live chat software solutions for your company. We’ll rate them based on: We’ll also let you know the pros and cons of all tools so by the end of the article, you’ll know exactly which live chat tool you will require. Let’s get started.

Unexpected advice from parents of children with special needs.

I sometimes find myself wondering how we’ll remember 2020 when we reflect on it in the future. Will our dominant memories be anxiety and uncertainty over how long the pandemic would last? The grief of losing so many people to the virus? Or the frustrations of canceled plans and events?

There’s much excitement today as Element Matrix Services (EMS), our digital sovereign Matrix-hosting platform, is now providing hosting for a fully managed bridge for Telegram that supports both direct and group messaging.

When they told us we would be working from home in March, we all thought it would be for a few days or maybe a few weeks. Tops. 2020 marked the end of a decade, and we had high hopes for how the year would fare. We know how that turned out. Despite adversity, it is amazing how we found ways to cope and strive forward. Above everything, that calls for a celebration—in a socially distanced manner, please!

If you’re running Mattermost self-managed editions, there are configuration options and features available to improve the Mattermost user experience. Here are our top ten recommendations to make your Mattermost end users happier and more productive. Your users will thank you! Mattermost gets massively better with every release, and upgrading only takes a few minutes.

Employee Monitoring is the process of tracking employee activities such as app use, internet browsing, email communications, file transfers etc. An employee monitoring solution allows a business to keep an eye on its users so that they cannot put the organization in harm’s way intentionally or accidentally by leaking sensitive data, sabotage, fraud, theft or other miscreants.

Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for you, with the right features in Freshdesk, you can easily reduce your workload and save a lot of time. Time you can spend singing Christmas carols and planning the perfect secret Santa gift! To help you get started, we’ve packaged our best agent productivity features in Christmas themes to help you get more done this holiday season.