Teams | Collaboration | Customer Service | Project Management

Blog

The Ultimate 5-step Customer Service Management Guide for your Organization

At a conference in 1997, Steve Jobs famously said this in response to a provocative question from one of the audience members about the company’s strategy at the time: “You’ve got to start with the customer experience and work back toward the technology – not the other way around. “ Today, many companies have forgotten that the essence of running a business starts with the customer.

The A-Z guide to startup metrics: 16 KPIs to help your business succeed

In 2015, LayerVault, which created version-control software for developers, shut down. Despite appearing, externally at least, to be a healthy startup, the company struggled to find product-market fit and had to close as a result. When LayerVault failed, Kelly Sutton, co-founder of the startup, took stock of what went wrong and what the company might have done differently. One issue that stood out was that they didn’t define and track startup metrics.

2020 at Teamwork: A year in review

With 2020 almost behind us, there are some exciting new additions for you to look forward to in Teamwork in 2021. Let’s take a look: Very soon you’ll see a brand new in-app Project Template Gallery where you can kick-off projects using ready-made templates, or create your own custom-built templates if you prefer. Here’s a sneak peek at what you can expect.

Digital Transformation Begins Where Legacy Software Ends

One of the most important things to understand about a digital transformation is that ultimately, you’re talking about exactly that: a transformation from where you are today to where you hope to be tomorrow. In order to get to that point, companies have to be willing to change. Not just for the sake of it, but because it makes the most sense at this particular moment given everything that you’ve set yourself up to accomplish.

Why You Are Losing Customers: How Better Customer Service Can Save You

In a global marketplace, competition is stiff. It's hard enough to get the attention of your prospective customer, but once you have it, you don't want to lose it. This kind of drain can mean the end of your business. Any small business owner knows that the life's blood of their business is loyal customers. It is well worth the trouble to keep your customers happy and have them continue to give you their business. When they are satisfied, they naturally tell others about you. This is business growth.

6 focuses for collaborative IT in 2021

The relationships with IT has historically been driven by top-down decisions about which technology teams can (or must) use. However, in this age of remote work, it’s crucial that employees have the technology they need to collaborate and execute from anywhere in the world. To discover what works in this new world of collaborative IT, we spoke to three experts at Distributed 2020: Chet Mandair, CIO of Guidewire; Gopi Parampalli, VP of IT at EA; and Keith Pemberton, Sr.

The Three Things You Need To Shake Up Your Industry

Alan Duric is the co-founder and CTO/COO of Wire, a secure collaboration platform. He is an experienced entrepreneur with a strong background in real-time communications. He’s the co-founder and CTO of Telio Holding ASA that is listed on the Oslo stock exchange, and Camino Networks, which was acquired by Skype/eBay.

Introducing Miro for Google Calendar - the stress-free way to make every meeting a Miro meeting

We’ve all been there. You’ve prepared for an amazing meeting with Miro. The ice-breaker was selectively chosen to get everyone engaged from the start. Each frame was created with painstaking attention. The breakouts organized for maximum collaboration. The board is a work of art fit for a Miroverse template. As you kick things off, you get a chat message asking for the link to the board. Another asking for access because they can view but not edit.