When it comes to running a successful online store there’s a lot to keep track of. From high-level metrics like revenue or number of orders, down to more detailed information such as customer feedback, there simply isn’t one ecommerce analytics tool that covers it all. So as a business owner, how can you oversee all the different parts of your online store without wasting minutes or even hours every time you need to look up some important data?

In March of 2020, during the onset of the global COVID-19 pandemic, employees in just about every industry suddenly found themselves working remotely indefinitely. Telecommuting had long been seen as the future of work, but few could have predicted that this “brave new world” would have come along quite as soon as it did.

Enterprise services management. What’s that? Isn’t it all about IT stuff? You know, IT service management (ITSM)? Same/same? Right? Well, the answer is, “No, not really.” It’s about that too, but today it’s moved well beyond its original meaning and context.

In this article, we’ll go through the best 20 live chat software solutions for your company. We’ll rate them based on: We’ll also let you know the pros and cons of all tools so by the end of the article, you’ll know exactly which live chat tool you will require. Let’s get started.

I sometimes find myself wondering how we’ll remember 2020 when we reflect on it in the future. Will our dominant memories be anxiety and uncertainty over how long the pandemic would last? The grief of losing so many people to the virus? Or the frustrations of canceled plans and events?

Wow! Yesterday the EU published the Digital Markets Act, a legislative proposal seeking to protect the fundamental rights of users in the digital world. This proposal has the potential to be a major catalyst for the emergence of a unifying communications layer for the open web. Indeed the Digital Markets Act is pushing interoperability between messaging apps, which is a major win for consumers.

Considering leaving Slack’s silo for a more open and secure world? We hear you! Element Matrix Services (EMS), the high-performance Matrix hosting solution from Element, is releasing a new service to help organisations migrate from Slack to Element; the Slack Migration Wizard.

At a conference in 1997, Steve Jobs famously said this in response to a provocative question from one of the audience members about the company’s strategy at the time: “You’ve got to start with the customer experience and work back toward the technology – not the other way around. “ Today, many companies have forgotten that the essence of running a business starts with the customer.

Mattermost v5.30 is generally available today; the release includes the following new features: Enterprise Edition All Editions