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What do Modern Retail Customers Expect from Customer Service?

Jan 19, 2018 By Zendesk In Zendesk

Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.

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Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks

Jan 17, 2018 By Freshworks In Freshworks

Nearly 80 percent of university IT teams to focus on customer experience over next twelve months

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Freshworks

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Focus teams on key metrics with TV dashboards from Geckoboard

Jan 16, 2018 By Geckoboard In Geckoboard

TV dashboards from Geckoboard ensure your most important metrics and current targets are clear and visible throughout the day, enabling teams to quickly identify issues, see the impact of work in real-time and keep on track to hit goals.

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Meet the new RealtimeBoard

Jan 12, 2018 By Miro In Miro

We are lucky to witness a global transformation in the world, where anyone can do awesome creative work with the best pros, regardless of the circumstances. And RealtimeBoard is here to help you find a common ground and achieve a shared understanding with your team.

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Miro

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Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences

Jan 10, 2018 By Zendesk In Zendesk

At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.

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Mattermost Dev Talk - Git Tips and Tricks

Dec 19, 2017 By Mattermost In Mattermost

Come watch a presentation on some Git tips and tricks used by Mattermost developers. Presented by Jonathan Fritz, engineer at Mattermost, Inc.

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Overriding the Mute Switch and Do-Not-Disturb with Pushover for Teams

Dec 6, 2017 By Joshua Stein In Pushover

Pushover is used in many organizations for sending network monitoring alerts to Ops teams and even in many volunteer firefighter departments to send out secondary alerts. A popular feature Pushover has had for years is our Emergency-priority alerts, which repeat at a given interval until the recipient acknowledges it by tapping a button on the notification.

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Key sharing comes to all devices!

Dec 1, 2017 By Riot.im In Element

With the latest releases of Riot.im for Android (0.7.05) and iOS (0.6.3), key sharing is now fully live across all platforms: Riot.im web, desktop and mobile!

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Element

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What's Good: CSAT Surveys in Zendesk Support

Nov 30, 2017 By Zendesk In Zendesk

Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.

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