What's Good: Schedules in Zendesk Support
Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Communities (aka Groups) are here!! Announcing Riot/Web 0.13, Riot/iOS 0.6 and Riot/Android 0.7.4
We are super-excited to announce major new releases of Riot across both Web, Desktop, iOS and Android! This is the first time ever that releases for all platforms happen to have lined up in sync… and meanwhile over on the Matrix.org side, there are also releases of Synapse 0.25 (needed for the latest Communities features) and even a new stable 0.3 release of the Matrix Spec itself (after an accidental 16 month hiatus :S)! So: happy release day everyone! :D
Freshworks Revamps Its Flagship Product Freshdesk - Calls It The 'Mint' Experience
Brand new helpdesk experience focuses on delivering modern, agile customer support
October 2017 TSU Webinar - Customer Chat
Learn how Customer Chat can be utilized in TeamSupport for more instantaneous communication with your customers!
Zulip 1.7: Open source team chat
We're excited to announce the release of Zulip Server 1.7, containing hundreds of new features and bug fixes.
Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships
SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.
New Riot.im mobile is here! Jitsi video conferencing, _really_ dark theme, and more!
The latest release of Riot.im is here! We’ve added Jitsi integration to bring much improved video conferencing, plus hot on the heels of the dark theme the really dark theme comes to Android (true black for maximum OLED battery-saving goodness), and experimental widgets-for-mobile lands in Riot.im mobile labs!
Exoprise CloudReady Synthetic Monitoring Overview
Complete Network Intelligence for Microsoft 365, Office 365, Azure, AWS, and SaaS by Exoprise CloudReady. The platform offers the best synthetic monitoring solution and end-to-end visibility into performance issues faced today by IT leaders and executives. Collect deep metrics about your application, service, and network to accurately pinpoint the issues and troubleshoot faster.
TSU Webinar September 2017 - Ticket Automation
Learn more about how ticket automation within TeamSupport can help your team work more efficiently!
Introducing Zendesk Answer Bot
Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.