A user story is an informal explanation of a software feature written from the perspective of the end user. A typical user story will follow the format “As a .” Find out how to write effective user stories to accurately represent how a software feature will drive user value. When it comes to expanding your product capabilities, software updates are the key to increasing user value. User stories provide an explanation of a software feature from the viewpoint of the end user.

As a help desk professional, you're likely all too familiar with password reset requests. These tickets often flood your queue, making up a significant portion of your daily workload. But don't worry—we've gathered password reset best practices to equip you with the knowledge and tools to handle these requests efficiently You'll also learn how to implement robust self-service solutions and educate users on best password management practices.

IT automation software is designed to automate repetitive processes that previously required a human touch. By using an IT automation tool, your team can focus on projects that truly move the needle forward. Handle time-consuming tasks like network monitoring, software updates, and server maintenance with ease. This blog post breaks down why IT automation software is a game-changer for teams, and how it can help you accomplish more with less.

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

It’s time to have one report to rule them all! One that can tell the complete story for all things profitability and utilization—instead of disjointed fragments. Introducing Financial and Utilization Insights for Scale plans. A brand new dashboard-style report chock-full of past data and future trends to make monitoring your business performance a breeze.

We all know HubSpot has some excellent reporting features for visualizing your key sales data. But what happens when you want to create dashboards and reports that visualize data from multiple HubSpot accounts? Can you achieve this in HubSpot? Unfortunately not. But never fear, in this article we’ll explore how you can use Geckoboard to visualize metrics from several HubSpot accounts in a single dashboard.

There are four main communication styles: passive, aggressive, passive-aggressive, and assertive communication. Read about them, their signs, and how to support your team regardless of their communication style. Knowing how to effectively communicate with your team is critical. Communication is a key component of everything we do at work. Getting our own work done, collaborating with team members, delegating work to teammates, and sharing progress reports all depend on effective communication.