In the modern business landscape, technology is pivotal in how teams communicate and collaborate. As businesses shift to digital platforms, the need for effective communication becomes more critical than ever. Remote teams, digital workflows, and tech-driven collaboration have reshaped how companies operate, making clear communication a priority. Visual content is one of the most overlooked but essential factors in this change in communication.

The concept of customer experience has become one of the main focuses of customer-facing teams, and for good reason. The customer experience is at the forefront of everything a company does for its customers, whether it’s the products and services they provide or the simple, everyday interactions between them. Concepts like customer-centricity and being customer-first are now at the forefront of a pioneering spirit in customer support and related fields, yet many companies are still falling behind.

What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?

With technological advancement and increasing competition, monitoring employee performance is essential in the corporate world. Whether you oversee a distributed team or simply monitor their work in the office, the availability of adequate tools is crucial. That is why workplace monitoring and productivity tools ensure everyone stays on the right track, projects are in the works, and time is managed well. Among the many options, three tools stand out: Workstatus, Insightful, and Hubstaff.

If you use Zendesk, you will likely have come across Zendesk's native reporting and analytics tool, Zendesk Explore. This allows you to create custom views of the metrics in your Zendesk account. But what if you want to create reports and dashboards that visualize data from multiple Zendesk accounts? Sadly, this is not possible in Zendesk Explore. Fortunately, it is possible to visualise data from several Zendesk instances in Geckoboard.

Remote monitoring and management (RMM) software has revolutionized business functions. Created initially to simplify IT management, this technology has become a versatile tool for companies in various sectors. With the changing technological landscape, it's essential to grasp the evolution of RMM software and understand what the future holds for this crucial tool.

Keeping projects on track and within budget can get overwhelming if you don't have the right tools to help you track spending, manage resources, and deliver projects on time. This guide will help you get a handle on how to easily manage your project's budget while avoiding unforeseen expenses and cost overruns. We cover the basics of budget management, suggest the best tools for project managers, and highlight important features to think about when choosing a tool.

To win long-term business, managed service providers (MSPs) need to do more than simply deliver services: you need to keep operations on track, designate workloads efficiently, and build positive (and profitable) client relationships. But when you deal with complex systems all day, every day, the last thing you need is more complexity. That’s why no MSP software stack is complete without a powerful, scalable project management platform to plan, organize, and deliver their work.