Teams | Collaboration | Customer Service | Project Management

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ConnectWise PSA and Exoprise Integration

With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and resolution for Microsoft 365, cloud, UC and SaaS outage events into ConnectWise. Any network related event can be monitored and raised into ConnectWise in real-time.

Optimize Healthcare Services & Prevent Burnout With These Productivity Metrics

Enhance your healthcare operations with Insightful software monitoring PC activity! Learn about dynamic ways to manage patient throughput, optimize treatment times, and effectively utilize staff. See how Insightful’s real-time analytics can transform your care delivery and minimize staff burnout.

New in HEY! Improved Email Threads

We just revamped an essential part of HEY — working with long email threads. Before, clicking one entry expanded all of them, which was disorienting. Now you can take a peek into individual messages in a thread, and the rest stay in place. HEY now reliably detects previous replies and tucks them away until you need them. Previous content will be collapsed, making reading and replying easier.

Integrate InvGate Insight with ServiceNow and Add ITAM Capabilities to your Service Desk

For all ServiceNow users looking to enhance their IT Asset Management (ITAM) capabilities, we have exciting news! Now you can integrate InvGate Insight with ServiceNow and get quick access to information on your assets throughout their lifecycle directly from your service desk. Plus, there’s no need to undergo long and complicated implementation processes. In just a few steps, and avoiding unnecessary high costs, you will have it set up and functioning.

5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey

Over 1/3 of agencies frequently struggle with overservicing clients. You’ve likely felt the pain yourself. When projects are going well out of scope and things are taking longer than your team planned, it can have a major impact on your agency’s profitability. Alyson Caffrey, Founder & COO of Operations Agency, has identified the 5 biggest scoping mistakes across dozens of agencies that are often leading to this overservicing problem–and ultimately underperforming profit margins.

Team '24 Founders' Keynote

Distributed teams, artificial intelligence, and work silos are just a few of the challenges organizations face. We think technology should make work easier, not harder, and that connected teams equal successful teams. Join founders Mike Cannon-Brookes and Scott Farquhar, and President Anu Bharadwaj, to hear how Atlassian will power the future of teams to make the impossible, possible.

How to Become a Miroverse Creator

Have you ever wondered who the Creators are that submit templates to the Miroverse and whether it’s difficult to become one? We’re here to answer these questions and prove that everyone can be a Creator. ​Reveal all your worries and concerns by chatting with the Submission Coordinators - Jamie Brit and Boris Aggev - who review dozens of templates every day!

Revolutionizing Productivity: The Virtual Assistant Service

Virtual Assistant Services are revolutionizing how businesses operate and leading to increased productivity, efficiency, and cost-saving measures. Whether running a small business or working as part of a large corporation, virtual assistants can take your productivity to new heights. But what exactly are virtual assistants, and why should you care? In this article, we dive into the virtual assistants world and show how they can benefit you and your organization.