Teams | Collaboration | Customer Service | Project Management

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How to design dialogue for chatbots

The art of conversation evolved early in human evolution. As a species, we’ve been perfecting our verbal and nonverbal communication skills over hundreds of thousands of years, and it still is something that takes us years to learn. We’re at one of the most pivotal periods since the beginning of human dialogue. With artificial intelligence (AI) powering chatbots and voice assistants, we’re now teaching human brains how to communicate with artificial brains.

What is Optical Character Recognition (OCR)?

One of the biggest problems that most organizations deal with these days has less to do with the sheer volume of data they're working with on a daily basis and is more about just how much of it is unstructured. Unstructured data, as the term suggests, is that information that either doesn't have some type of pre-defined model, or that isn't organized in any pre-determined way.

An IT non-profit switches from Spiceworks to OneDesk

There are many help desk software solutions available on the market today. Most of these applications provide the basic help desk functionalities but lack the robust tools and flexibility to adapt to the specific needs and workflows of different IT teams. In other cases, help desk apps charge expensive prices for access to the high level features.