Teams | Collaboration | Customer Service | Project Management

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B2B customer service: What it is and how to do it right

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks.

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Enterprise sales is like running a marathon. Your focus isn’t on short-term wins—you’re playing the long game. And just like a marathon results in big physical and mental gains, enterprise sales results in significant revenue and increased opportunities for your business. That being said, you wouldn’t run a marathon without training first. You shouldn’t jump into enterprise sales unprepared, either.

Time Doctor's Work Life Balance Widget Explained!

Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.

3 Popular Custom Field Templates

If you’ve ever found yourself wishing that your favorite workflow solution had a standardized field for content or information that it currently does not offer, Custom Fields are out to solve this dilemma. There’s no way that every software can offer fields for all possible content across all types of workflows, and if it could, it would be far too burdensome to use, which is why Custom Fields are the answer to molding your favorite solution to better fit your workflow.

Kanban in Jira Software (team-managed projects)

Kanban, along with its sister framework scrum, are the most popular agile methodologies today. By visualizing work, limiting work in progress, and managing flow, kanban allows teams to plan flexibly, while increasing focus, output, and transparency. In this quick video, we’ll show you the first steps to get started with kanban in Jira Software.