Teams | Collaboration | Customer Service | Project Management

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A simple guide to customer perception (+ 4 actionable ways to improve it)

What do your customers think of your brand? How do they feel about the products and services you offer? If you’re unsure about the answers to these questions, you’re not alone. Customer perception is often difficult to understand because it’s subjective and varies from buyer to buyer. But this ambiguity doesn’t mean you should ignore your customers’ opinions.

Looking ahead to general availability of Collapsed Reply Threads

We appreciate all the incredible feedback the Mattermost community has provided about Collapsed Reply Threads since launching in beta in Mattermost Cloud and Self-Managed v5.37 and later. We are working as quickly as possible towards resolving known issues and then promoting this feature to be generally available.

The 12 Best Microsoft Teams Alternatives (2021)

Microsoft Teams is a house hold software used by all and our team at Nifty wanted to put together an all inclusive list for the best Microsoft Teams Alternatives that will most likely be more beneficial to your business. The emergence of the Covid-19 pandemic has changed our lives in many ways. Most business owners have made it possible for their employees to work remotely from home for safety and health reasons. But many managers still have problems with managing their employees from afar.

The Most Secure Encrypted Chat Apps in 2021

With the dawn of instant messenger apps, it may have gotten easier to communicate with people all over the world, and however, malicious individuals have discovered easy ways to infiltrate our data, business information, and so on. To your surprise, some famous chat apps don’t provide encrypted chats, with that said still few chat apps can provide you end-to-end encrypted communication. Some of the best secure encrypted chat apps are listed below.

What's new in Teamwork Q2

It's time for a roundup of the features released during Q2 2021 here at Teamwork. We had another busy, yet exciting, quarter as our product teams got to work. In case you missed any updates, check out all of the Teamwork features released over the second quarter of our year to see how each could help your business. We hope you enjoyed the new features released this last quarter, and as always, we’d love to hear your feedback.

3 ways healthtech startups are improving the patient experience

Never has the need for practical, accessible healthcare technology been more important. In the ongoing aftermath of COVID-19, healthtech startups around the world are rising to the occasion (and raising huge funding rounds) to help reimagine the healthcare industry.

Live Chat Software Reports & Analytics - Vision Helpdesk

Performance is the key to success. However, measuring your performance in comparison to others as well as the required standards is a challenge faced by everyone. Reports and Analytics are the means through which you can measure performance. We have developed statistical and graphical reports which are not only simple to generate, but also easy to understand, thereby helping in quick and detailed analysis and performance review.

Managing Board Meetings: What Board Portals Offer More than Video Conferencing

One of the primary challenges ushered by the shift of companies to digital board meetings is finding the right platform. Video conferencing platforms like Zoom have been popularly used to conduct meetings, especially since businesses had to employ physical distancing when the COVID-19 pandemic started. However, in selecting a platform, most attention is given to how it facilitates the actual meeting, overlooking its support for activities before and after.

10 BYOD Pros and Cons You Should Know About (2021 Guide)

From how offices are designed to the way people work, modern workplaces are undergoing dramatic changes. As a part of this shift in work culture, some organizations now allow employees to use their personal device for work. The Bring Your Own Device policy, as it is commonly known, is fast gaining popularity — especially with startups. So what are the pros and cons of allowing employees to bring their own devices? In this article, we’ll discuss 10 BYOD pros and cons in detail.

Virtual Team Communication: Overcoming the Lack of Face Time

Remote working offers several advantages like a flexible work schedule for employees and cost savings for employers. However, it can significantly amplify your virtual team’s communication challenges . How? While technology can help with verbal communication, a virtual work environment limits your employees’ ability to communicate via nonverbal cues like body language, facial expressions, etc.