Teams | Collaboration | Customer Service | Project Management

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Reimagining ITSM With Online Communities | Community Matters ft. Stephen Mann

In this episode of Community Matters, IT Analyst Stephen Mann discusses recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency.

Which hybrid and remote work model is best for your business?

This article originally appeared on Inc. As a leader, hybrid and remote work are likely top of mind. But when leaders talk about hybrid and remote work, they often mince terms. There are many hybrid and remote work models—it’s important to get clear on what you’re actually talking about. Here are five of the most common hybrid and remote work models that leaders are contemplating.

LinkedIn's first steps towards a centralized notification strategy

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.

How to level up your customer-centric marketing strategy with 3 templates

Customer-centric marketers are laser-focused on the customer experience. This strategic approach challenges marketing teams to better understand customers so they can offer value at every interaction based on customer needs and interests. Teams who adhere to this approach often invest a lot of time and energy understanding the psyche of the customers who matter to them most.