Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. In order to keep your employees motivated, It is critical to provide incentives that will boost productivity and maintain morale.

The traditional way to measure customer service metrics is to track averages, such as average reply time or average resolution time. But Geckoboard’s Customer Support Experience Report found that some companies measure first response time as a service level agreement (SLA) metric rather than an average. SLA metrics are internal metrics used by customer support teams to set targets for the proportion of customers who will receive a predefined minimum level of service.

As a business owner, it is vital that you introduce a secured employee monitoring software to guard your employee’s confidential information. Besides, employee monitoring helps to maintain your company’s data privacy and improve IT security. This article shows that the employee monitoring system does not spy on or violate the personal space of an employee.

In this post, we’ll discuss why Buddy Punch (our employee time tracking software) is the best option for businesses with multiple employees. Specifically, we’ll cover how Buddy Punch: Then, we’ll list 7 other time clock apps for multiple employees, while comparing their key features and online reviews to help you select the solution that best fits your specific business needs.

Identifying and fixing siloed processes is more important now than ever before. This includes ensuring that all of your digital tools are constantly interacting and keeping abreast of each other. The new version of the MS Office Add-In does just that, enabling your Microsoft Office tools in Windows to harmonize with Teamwork.

While a company’s headcount might grow person-by-person, its functional complexity grows exponentially. In a team of only 10 people, there are over a thousand possible combinations of working relationships; for a team of 15, there are over thirty thousand. But let’s forget the math. After all, we’re not talking about cracking a safe, we’re talking about working with people. And when we work with people, complexity is about more than a numbers game.