Introducing Universal Reporting: See all your organization's work from every angle
Universal Reporting provides a one-stop shop for all the information you need, allowing you to see and track work from every angle in Asana.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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What is Courier | 30 Second Pitch | CodeStory S4E13 | Troy Goode | Notifications | multi-channel
Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately.
The Need For Workflow Automation In Your Business
Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.
CX Statistics Your Business Needs to Know in 2021
With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.
Asana Together community reacts to new Universal Reporting in Asana
Members of the Asana Together community share their favorite parts of the new Universal Reporting feature in Asana. Get real-time insight into the state of your team’s work and everything you need to take action—without leaving Asana—with Universal Reporting.
How to create a data-rich customer profile
Customers want to feel seen and understood by the brands they love and buy. According to the Zendesk Customer Experience Trends Report, 76 percent of customers expect personalization during their online experiences, including recommendations based on their previous purchases. One way businesses can provide personalized experiences? Create comprehensive customer profiles.
Get your monthly integration fix here
Here are the newest integrations from Zendesk to help your agents provide great experiences.
Pandemic Response, Maintainership, and Funding: Open Source Matters
Welcome to the first edition of Open Source Matters: our regular publication about the latest happenings in open source! Let’s dive into the news.
Customer Service Benchmark Report: Travel & Hospitality. See the customer support winners and losers
We’re announcing the launch of our latest Customer Service Benchmark Report! In this version, we’ve analyzed how 3,000 of the world’s largest and most well-known travel and hospitality companies provide email and social support. In our most comprehensive study yet, we’re seeing how airlines, hotels and resorts, online travel agencies, cruise lines, car rental companies, rail and bus companies, and venue and event spaces stack up. Here’s the highlights from our Customer Service Benchmark Report – Travel and Hospitality edition.
The Ultimate Offshore Call Center Guide (2021)
Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.