Looking for ways to manage your workload efficiently? Managing your team members and keeping track of their workloads isn’t easy. If you overestimate your team’s capacity or put too many to-do lists on an employee’s plate, things can quickly become messy. Workload management is a technique that can help keep your team performing at their best, even when resource numbers are limited and deadlines are edging closer.

You spent the whole quarter collecting data about your new website design. You tracked a ton of KPIs, from traffic fluctuations to bounce rates. It's time to show your manager the success of your redesign. How do you do that? With KPI reports. A great KPI report doesn’t just showcase the data you collected; it also presents an argument for the next steps your organization should take.

How well is your call center handling customer issues? Metrics like customer survey scores and average hold times speak volumes about your support team’s performance. But even data doesn’t always tell you the full story. To uncover the finer details of your call center performance, you’ll need a headset and a quick tutorial on call listening, or call monitoring.

Interested in learning about some engaging team building activities? Sure, team building activities are a great way to boost morale, increase collaboration and create a group of tightly-knit coworkers. However, team building activities are only useful if they are informative and enjoyable at the same time. Unfortunately, your average team-building activity doesn’t live up to this. Most team building games are embarrassing, awkward, and a waste of time!