Teams | Collaboration | Customer Service | Project Management

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What the Best Service Desk Will Look Like in 2024

Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers. To “wow” customers in 2024, you need forward-thinking service desk software that utilizes the latest technology and best practices.

Understanding Employment Laws in India, A Journey with DeskTrack

For any business operating in India, understanding the State’s laws is very important. The complexity of the legal framework requires a very prudent approach to compliance in this blog you will be focusing on employment laws in India we will be putting light on ki expect and understand the relevance of DeskTrack (a top employee time tracker that helps in ensuring compliance while optimizing workforce productivity). Get Free Demo.

7 time-tracking software for consultants in 2024

Time is a precious resource, especially for consultants with multiple projects and clients to juggle. With each project's timeline and billing cycle, keeping track of time can be challenging. That's where time-tracking software comes in. Time-tracking software is a tool that helps consultants track the time they spend on various tasks and projects. It allows them to monitor their productivity, allocate resources efficiently, and accurately bill clients for their services.

How to Identify Potentially Toxic Employees in the Hiring Process

Dive into the world of workplace dynamics with our insightful article on the impact of superstar and toxic employees. Discover key strategies for identifying, managing, and balancing these contrasting employee types to foster a productive, positive, and well-balanced work environment. Learn how to enhance productivity and organizational success with Insightful’s time tracking for remote employees.

12 best chat and video apps for businesses in 2024

In today’s communication-heavy world, businesses must have a robust way to connect with other internal teams and customers. Across industries, remote and hybrid workforce has become a standard approach. In this scenario, investing in robust chat and video applications helps businesses exchange quick messages as well as promote immersive discussions with stakeholders based on specific business requirements.

Introducing Retroactive User Rates: Helping client billing be as accurate as possible

Although time travel is still a figment of our imagination, our latest release will give you the illusion of going back in time. Picture this: You’ve given your team member a much deserved promotion for their hard work on a big project and amidst the happy celebrations, you’ve forgotten to change their billable rate on said project.

Hybrid Work Schedule - A Complete Guide

The contemporary world has changed post-pandemic. The conventional model of working style has been replaced with the new generation of working schedules. At the same time, efficient employee monitoring tools have also become necessary for tracking employee productivity. These working schedules have transformed the work culture and have given a completely different outlook to the corporate world.

Promoting work-life balance in the era of remote work

We’re now several years from the start of the COVID-19 pandemic, but remote and hybrid working models are seemingly here to stay. Many companies favor these flexible work models thanks to their wide range of benefits, including lower attrition, more engaged employees, and lower operating costs. But while remote work offers employees greater flexibility and control, it also presents unique work-life balance challenges as the line between work and personal life blurs.