Teams | Collaboration | Customer Service | Project Management

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Understanding User Activity Monitoring (UAM) And Its Importance

Running a business comes with its challenges, especially when it comes to managing employees. Some might try to avoid work or delay projects, thinking they can get away with it. Keeping a close watch on what’s happening in your company is crucial for its success. Imagine being right next to your employees, ensuring they stay focused. That’s where employee monitoring software steps in—it gives you similar oversight, even if your team is spread out or working remotely.

Best Employee Leave Software For Small Businesses

Employee leave software is a valuable tool for both employers and employees, as it simplifies and streamlines the process of requesting and managing time off. The software provides employees a user-friendly platform to submit leave requests, allowing seamless communication with their employers. The accessibility of this software ensures that employees can easily plan their holidays and maintain a healthy work-life balance.

4 Most Popular Ways to Create a KPI dashboard

KPI dashboards are an essential tool for any business leader who wants to monitor how their business is performing, and stay on top of real time data. There are many ways to create a KPI dashboard. We go into further detail on how to approach choosing the right KPI dashboard software in our 2024 Dashboard Buyer’s Guide. In this article, we explore the four most common methods businesses use to create KPI dashboards. They include.

Embracing Diversity in Work Patterns with 'Ways of Working' Meetings

Explore our comprehensive guide on enhancing team synergy in diverse work environments. Learn how structured 'Ways of Working' meetings and Insightful's advanced tracking tools can transform your team's productivity and collaboration. Discover practical strategies for aligning diverse work patterns, improving communication, and leveraging employee timekeeping software for optimal team performance.

How to Calculate Payroll: A Complete Step-by-Step Guide

In the world of business, one of the most crucial administrative tasks is the accurate calculation of payroll. Whether you’re a small business owner or a human resources professional, understanding the intricacies of payroll calculation is essential for the smooth operation of any organization.

Smart restaurant solution Lunchbox reduced 50% of its manual efforts using Zoho Projects.

Lunchbox, a smart restaurant solution provider, is on a mission to transform every restaurant's workflow to the likes of an international food chain, emulating its efficiency and capabilities. Watch Shaun Markus Lee, ambitious founder of LunchBox as he talks about how Zoho Projects, along with numerous other suites of Zoho, helped his company weather the challenges that it was presented with.

A Step-by-step Guide for E-commerce Customer Service Strategy

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.

What do customers really want from bots? #ZendeskAI has the solution

👎 What customers don't want: Bots that behave like humans👍 What customers do want: Bots that understand what they want, can solve requests quickly, or can escalate to a human 🎯 Get on the same page as your customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Performance monitoring - Identify and improve workplace inefficiency

With evolving workplaces, teams are working in distributed environments that have made it tricky for organizations to keep track of remote employees’ behavior and align their efforts to business goals. The growing cases of unproductive website usage in remote work are causing companies to suffer a significant loss of around $28bn every year.