Managing a virtual call center with a globally distributed workforce requires the right tech stack—especially if you aim to run an efficient, ROI-positive operation. Without a reliable solution, you’re likely: In this guide to virtual call center software, we’ll go over nine of the best options for everything from agent performance management to conversational AI—so you can find the right platform to optimize your contact center operations.

Nowadays, project management can be challenging, especially when you are working with a team that is spread out geographically. It’s crucial to keep track of various aspects, such as the team’s progress, deadlines, and work hours, to ensure that everything runs smoothly. In recent years, the usage of project management time-tracking tools has gained popularity, and for a good reason.

Time management is a critical aspect of any organization’s success. Whether it’s tracking employee hours, project durations, or budget allocations, efficient time tracking systems are essential. Traditional paper-based time cards have long been the norm, but with the advancements in technology, businesses now have the opportunity to embrace time cards.

Strange as it may seem, implementing monitoring software for employees can actually help your workers feel less stressed. Read on to learn how!

Motivation is one of the most important driving forces behind increased productivity, but mixing in employee tracking software can become a problem. Find out how to avoid common issues and use the software to boost employee motivation.

Time theft is a silent productivity killer that affects businesses of all sizes. Whether it’s excessive personal phone use, extended breaks, or buddy punching, time theft can have a significant impact on productivity. Companies are constantly facing some severe issues due to time theft, such as: Also, time theft can cost companies up to 7% of their payroll expenses. However, there is a powerful tool that is transforming the way companies tackle this issue: Employee Monitoring Software.

Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.