Support tickets are the primary way that users communicate incidents and problems. This is why it is important for businesses to understand the support ticket lifecycle, as well as the interventions and tools that can speed up the resolution process. To help businesses understand how they can improve, we are going to cover.
IT asset management (ITAM) is an increasingly popular IT management discipline, with 2022 Axelos research data showing that ITAM is the seventh most adopted IT service management (ITSM) capability (ITAM was added to ITIL in ITIL 4): But it’s such a wide-ranging IT management capability that it can be challenging to understand where to start and how to ensure that initial ITAM investments deliver sufficient benefits to engender future ITAM growth.
Project managers have one of the most challenging roles in any organization. From coordinating goals, tasks, and people, to ensuring every project is delivered on time and under budget, it’s a constant juggling act where one dropped ball can cause chaos. Thankfully, we now have project management software to help plan projects, manage time, and allocate resources.
Regardless of how many skilled teams you have, you must have the best enterprise chat software for fostering effective business communication and offering productivity enhancement.
We’re excited to announce the release of Zulip Server 7.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.
Transactional emails are automated emails triggered by a user (or group of users) taking action on your web or mobile application. Some examples include password reset emails, confirmation emails for purchases or reservations, welcome and onboarding emails, and shipping notifications.
Discover the power of emotionally intelligent leadership and how the best WFH tools, adhering to employee monitoring law, can support its development. Learn how Insightful's non-invasive tools can help cultivate a thriving, innovative team culture.
We360.ai, a workforce analytics software, has successfully secured funding of Rs. 6.5 Cr in the Pre-Series A round. The round was led by Real Time Angel Fund along with participation from majority of their existing investors including SucSEED indovation fund , GSF accelerator, ah! Ventures , Hem Angels. This round of funding is a testament to We360.ai's potential and the confidence it has garnered within the industry.
