If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.
The intranet industry has evolved and re-created itself in many ways over the years, yet many of the same challenges from 25 years ago persist today. It’s time to let go of these struggles and embrace the advanced AI-powered capabilities available in our digital age!
In the dynamic and high-pressure finance industry, improving productivity is paramount for achieving success and maintaining a competitive edge. Employee monitoring and tracking software has emerged as a valuable tool to drive efficiency and enhance productivity in finance companies. However, without such software, finance companies face several challenges, including: But with tools like Workstatus, finance professionals can work smarter and overcome these problems quickly.
Regardless of how many skilled teams you have, you must have the best enterprise chat software for fostering effective business communication and offering productivity enhancement.
One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!
When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.
With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.
Creating a culture of accountability is paramount for organizations seeking success and growth. However, 8 out of 10 leaders don’t define what their people should be working on, and an equal number of people don’t have a clear understanding of the roles assigned to them.
In this blog post, we explore the powerful concept of Relationship Intelligence and its impact on transforming office dynamics from merely colleagues to efficient collaborators. We’ll also highlight how Insightful's productivity software can support this transformation.
This blog post explores essential strategies for successful task delegation and demonstrates how Insightful's advanced features can bolster this process, enhancing productivity and efficiency across your team.
