As businesses develop, their need for organization and consistency grows. A larger ship takes longer to turn, and the same principle applies to large firms that require buy-in from numerous departments to properly implement change. As a result, standard practices and concepts have emerged to help business leaders better organize their operations. Enterprise architecture represents one of these concepts, and ITSM provides a comprehensive set of best practices and procedures.

Customer service (CS) platforms have been adopting conversational AI at incredible rates as consumers expect a higher quality customer experience. Many of these platforms are rushing to break into the market and boost sales but are making some basic mistakes in the process. The focus for newly emerging technologies has been predominantly on user interface (UI) and aesthetics rather than functionality and performance.

Harvard Business Review claims that “constructive feedback — both positive and negative — is essential to helping managers enhance their best qualities and address their worst so they can excel at leading.” However, the way the feedback is given is equally important: In this blog, we’ll explore why constructive feedback is so important and provide seven practical ways to give it effectively.

Just when you think you’ve got Google’s algorithm all figured out, bam: another update. It’s the song that never ends, and agencies that want their clients’ websites to perform well have to stay on top of it. Site audits are one of the best ways to do exactly that. Regular site audits can help you identify red flags and potential problems within your client’s site that could result in lower search engine rankings.

The tech industry is booming, and with it comes an ever-growing demand for talented workers. However, this growth has not come without its costs, as we have seen in the recent wave of tech layoffs. During the last 2 quarters of 2022, tech companies like Microsoft, Meta, Amazon, IBM, and Twitter (amid all the controversy) have announced and executed layoffs totaling tens of thousands of employees. This has left many people wondering: why are tech companies laying off so many workers?

How to forge strong work relationships in remote teams.

Unlike interpersonal communication, which is a conversation between two and more people; intrapersonal communication is communication with yourself, reflecting on your thoughts, and getting to know yourself better. It’s super essential for personal growth and development and even has a big impact on your mental health and overall well-being.

When something goes wrong in the office, it can throw off everyone’s day, especially when it comes to IT operations. Unfortunately, IT problems are bound to happen, no matter the precautions we take. That’s why the quick and effective incident response is key for IT teams, and why ITSM problem management software is a critical component in their arsenal.