Don’t let your workforce’s productivity suffer in times of disruption; use these tips and tools to overcome adversity!

If you’re in customer service, you’re likely to run into angry/frustrated customers who are facing a difficult time with your product or service. In these situations, you should know how to apologize to a customer properly. From the tone of your apology to how you write an apology statement, it shows the customer that you genuinely understand their position and are actively working towards fixing their issue.

The emergence of hybrid as the default way of working within the corporate world is one of the most important and long-lasting changes driven by the COVID-19 pandemic. In theory, at least, it’s a welcome change for employees, who have expressed a preference for hybrid models. Chief among the reasons employees give for this preference is the ability to balance the convenience of remote work with the collaborative, social, and cultural benefits of working in person.

Whether you’re newly remote or in desperate need of a remodel, learn how to create the right home office setup for you.

The COVID-19 pandemic has caused widespread panic and disruption on a scale that is hard to comprehend. Amid all this chaos, one silver lining has been the rise of remote working. Forced to adapt to a new reality, large and small businesses have embraced remote working to keep their operations running during these challenging times.

A breakdown of the 2022 award given to Insightful by Forbes.

Effective two-way dialogue is the bedrock of long-lasting client relationships. Your customers want to feel listened to and appreciated no matter what they’re discussing with you: expectations, needs, or difficulties. There’s no need to be glued to your workstation all day, only to field phone calls and emails. On the other hand, whether you’re at the office or working from home, you can communicate effectively using various tools.

When running a business, there are many tasks that your employees will need to complete to engage in a productive workday. These tasks tend to blend together, and if you’re not incredibly organized, you might struggle to remember what needs to be done and when it needs to be done. That’s why some business owners are adopting project scheduling software, making these platforms an integral part of their modern tech stack.