Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. In order to continue delivering seamless customer experiences and generating higher revenue, you’ll need to keep a close eye on the trends leading the call center industry.

In the ever-changing economy of today, there’s one certain thing, and that’s working smarter than harder has become normal. New cultures, such as working in an open space office, working from home, or building a digital nomad company, all contribute to this new normality. With technology providing more efficient ways to work, there’s no end to opportunities for people to find out what works best for them.

Ticket escalation is essential to ticket management and the ticket process flow. In a nutshell, it's a way to provide quick responses to tickets and keep up with your SLAs – which is crucial if we consider that speed is the number one factor that impacts end-user happiness with IT incident resolutions. Therefore, escalation is a way to provide the best possible service for users and customers when requests are reassigned to specialized help desk agents.

Preview in new tab In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! The “SaaS sprawl” created by the widespread adoption of SaaS solutions – from personal productivity tools to business applications – is real.

Productivity is an ongoing trendy topic holding a strong position in business growth and development. Therefore, it is very essential to know importance of productivity in the workplace. Or how productivity can help businesses to grow more? Or how beneficial are workplace productivity tools for employees and companies? There are a lot of questions that arise when it comes to productivity. However, productivity enhancement is the most prominent challenge businesses overlook globally.

Product roadmapping is awesome. That’s a fact, and it’s not up for debate. Also, saying that is a super sophisticated way to start a blog post. Roadmapping gives you a chance to visualize your product strategy, see how all the important pieces fit together, and tap into the knowledge of the stakeholders you share it with — who might spot a strategic oversight or timeline conflict that you missed.

Learn more about your employees by asking the right questions with this guide (and free survey templates!).

SoW is the abbreviation for scope of work, but it can also signify statement of work. But are these two ways to state and define the same thing? No, the scope of work vs statement of work is two different things. Both are valuable management tools that ensure your next work project is organized efficiently. So, what’s the difference between the scope of work vs. statement of work, and how can these two documents contribute to achieving project goals? Read along to find out!

If you’re in the market for a powerful note-taking and task-management application, you’re in for a treat. Evernote, Notion, and nTask are all top-of-the-line applications that can help streamline your workflows and make your life a lot easier. In this article, we’ll go over the key features of each application and what makes them so special as well as the comparison between notion vs Evernote vs nTask. Ready to get started? Let’s get started!