The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when highlighting the increasingly fierce competition to attract and retain employees, the global pandemic has taken the challenge to a whole new level, so much so that one global survey of almost 1500 C-suite executives and board members has revealed the issue is now the number one concern for business leaders.
Being a call center agent isn’t an easy job. They have to deal with customers day in and day out — often unhappy, angry, or dissatisfied ones. Additionally, the pressure of meeting targets can leave some feeling quite stressed. So how do you improve call center agent motivation? Don’t worry. In this article, we’ll give you 14 no-nonsense call center agent motivation tips to help you boost both remote and in-office employee engagement, leading to increased overall profitability.
If you’re a leader, you’ve hit a “leadership roadblock” at some point: Whether you’ve been in leadership for a long time or have just recently transitioned into a leadership role, leadership walls or roadblocks happen to everyone eventually. As one of the four key functions of management, leadership is an integral part of every manager’s job. Leading well requires finding new tactics and strategies to overcome even the most complex leadership challenges.
Congratulations on your big step to onboard a help desk system! You no longer have to worry about unattended customer inquiries or struggle to balance the workload evenly among your support team members. You get to effortlessly assign ownership for requests, track your team’s progress, and measure customer satisfaction. To realize the immense value of a help desk, you need to first set it up the right way for you and your support team.
Remote work is growing at a rapid pace. According to the latest research from McKinsey & Company, 58% of the U.S. workforce has the opportunity to work from home at least one day a week, while 35% have the option five days a week. This data holds true across all industries and job types, including both “blue collar” and “white collar” jobs that traditionally required on-site work.
