Teams | Collaboration | Customer Service | Project Management

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Want to amplify your organization's productivity? Remember these three words.

Want to improve productivity? Start measuring things. As a large-company executive, your remit is to solve complex problems that span the business while giving your department heads a shared roadmap. As such, three words matter more now than they have in some time: Measure. Review. Incentivize. With swaths of employees returning to the office, there’s a real opportunity for managers to activate “all-in” strategies for teams to contribute to company growth.

What is a data visualization dashboard?

A data visualization dashboard provides decision makers with a high-level view of their most important metrics. It combines numbers, charts, graphs, and other graphics designed to focus an audience on the metrics that matter. They can be helpful for spotting problems early, making decisions about where to allocate resources, and measuring progress over time.

Improve Your Business Processes with Hierarchy Management System

There is no doubt that DeskTrack is the best hierarchy management system. It has been designed to meet the needs of businesses of all sizes and industries. DeskTrack provides a centralized repository for all your business management hierarchy data. It is easy to use and provides a user-friendly interface. This system can help you manage your employees better by giving them clear instructions and guidelines. With this system, you can also monitor your employees' performance and progress.

How to Promote Self-Service to Your Customers

Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers? Self-service provides customers the opportunity to solve a question on their own without directly involving your customer support team or help desk ticketing software.

6 Considerations When Creating a Remote Team Workflow

Like any manager, you’ll know that creating a remote team workflow can go a long way in determining the effectiveness of your team and the projects they take on. If a remote team workflow is too lax and vaguely defined, projects will fall behind schedule, and success will be hard to measure. If it’s too strict and rigid, it can make workers inflexible and create rifts between teams and their managers.

5 Zapier Integrations you Need to Boost your Service Desk Experience in 2023

Working with different tools and applications can help us optimize each process separately. As part of our tech stack, we’re used to having a bunch of specific apps that perfectly solve one need, but if they’re in no way connected, our work becomes less and less efficient. Luckily, Zapier integrations are here to make our lives easier. Native integrations are great, but software developers can only do so many.

The Basecamp Lineup: A bird's eye view

Brand new in Basecamp 4 is The Lineup — a great way to get a bird's eye view of all the projects that are currently in play. Know who's working on what, how much time has passed, and how much time is left. You'll also get to see projects that haven't started yet, and stuff that's recently finished. It's an especially wonderful, visual view for managers who need to stay on top of stuff without staying on top of people.

Top 7 Content Collaboration Tools To Use

The struggle of creating high-quality content is real. Leading content needs merging various ideas from many brains on content creation, evaluation, and delivery. Even if you are a content trooper, you need a clear approach to connect with other team members, document their activities, and offer a home for all the information they generate. This is where content collaboration, or the concept of handling all aspects of content creation and diffusion in one place, is helpful.

10 Skills Every Boss Needs to Run a Remote Company Successfully

There are many benefits to running a remote company, on one side, you have access to a larger talent pool, you can save on office costs, and employees are happier and more productive when they work from home. But remote companies also come with their own set of challenges. The biggest challenge is making sure that the remote team is managed effectively. So, what makes a good remote boss? And how can you lead a remote team effectively?