Remote work is an opportunity.

Call auditing involves evaluating and reviewing your contact or call center’s performance to ensure maximum efficiency and team productivity. An effective call audit process can help you identify opportunities, strengths, and weaknesses by determining if the operation meets specific, measurable performance criteria. Ultimately, a successful call audit will provide insights into precisely what is happening in the contact center. You can then utilize the data collected to make improvements.

Online Chat Tool remains critical for most businesses that want to leave an impact through their digital marketing. After all, your employees need an easy way to communicate with customers and help them out, so they should try live chat software. However, you may wonder if your business needs to utilize online chat software. If you don’t know how your business could use live chat tools, consider these points to see if your business needs them.

Whether we like it or not, a recession is brewing. You may wish you could bury your head in the sand and wait for it to pass, but the best thing you can do as an agency owner is to take deliberate action and create a plan to protect your business now. This way even if you can’t completely shelter your agency from the impact of a recession, you can stay profitable and avoid a total wipe-out.

Executive assistants are an indispensable part of every organization. They make the workload of executives bearable by taking charge of ad hoc tasks and responsibilities. Such tasks include scheduling meetings and coordinating with other executives and teams in and out of the organization. This helps the executives focus on more pressing matters in running the company. However, no matter how overwhelming the duties are, there are always ways to overcome these roadblocks.

For the companies that use it, Slack is the business equivalent of mission control. The collaboration hub that connects everyone’s work – wherever they are. Much more than a messaging platform, the secret to Slack’s success is how easily it integrates with the tools businesses use every day. From popular collaboration tools like Google Docs, to automated alerts and notifications for thousands of niche and specialist products.