In this video, we'll explore how SAENTYS, a marketing agency with three offices and a team of 60 talented individuals, streamlined their business operations and improved overall efficiency with Scoro's work management software. Using Scoro's platform, SAENTYS has achieved consistency across their quoting, project management, time tracking, financial analysis, and data insights. This has allowed them to grow as a business and become true leaders regarding operational efficiency and the quality of their client work.

Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.

This episode features an interview with Victoria Dew, CEO of Dewpoint Communications. In this episode, Amanda sits down with Victoria to discuss how the pandemic affected DE&I, what we can learn from Maslow’s Hierarchy of Needs, and why to stop waiting for a seat at the table.

Learn why Norwegian Public Roads Administration selected M-Files for its innovative approach to information management and how it will accelerate their digital journey.

This episode features an interview with Sophie Hamersley, Manager of Internal Communications at HubSpot. With over a decade of experience under her belt, Sophie has held positions at fully integrated agencies such as RF|Binder and Image Unlimited Communications. Sophie joined HubSpot in 2018 as the Communications Manager of the Culture Team where she helped attract talent through storytelling.

Do you know reading books can enhance your productivity as it improves your knowledge, focus, creativity, and problem-solving skills? Unfortunately many love reading books, but never have time to read. Don't Worry! This National Productivity Week, Swapnil Tripathi, our Co-Founder & CRO is here with a trick on how you can find time to do that.

In this video, we look closely at some of the biggest obstacles companies face when transitioning to a 4-day work week. Emails, meetings, chats, and notifications interrupt our flow state. We must gear towards more effective communication for a 4-day work week to actually work. It is a critical factor in driving productivity. With the 4-day week, it's essential to streamline communication to maximize the 32 hours we have each week.

Technopolis, an international commercial real estate firm deploys M-Files for document version control & any time, anywhere access to business information.

JZ, principal product designer at 37signals shares a favorite set of tips for documenting and closing a recently completed project.

Welcome back to our series where we interview influential CX Leaders. In this episode, we're speaking to Maranda Dziekonski about working with customers, changes in CS in the past 5 years, her advice to companies - and more! "I am a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level.