A work order is a documentation of a job or service request that is issued to track and monitor the status of the request which is raised by either a customer or internal stakeholder. Companies that provide field service, or operate in industries that involve regular inspection or maintenance of equipment or machinery deal with work orders frequently.

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there.

Teamwork is delighted to share our latest security update: we’ve successfully completed our ISO/IEC 27001:2013 certification. Paired with our recent achievement of SOC 2 Type 1, we’re continuing our commitment to deliver a safe experience to our customers.

We’re dotting the i’s and crossing the t’s in preparation to put the Team(s) in Teamwork in the coming weeks. Our latest feature, Teams, will allow you to group users together into teams and sub-teams so you can communicate more efficiently just like you would in real life.

Exciting times in CRM as we move closer to releasing what has been the number one customer request over the past number of months: yes, an email solution is coming! The answer to this is quite simple! The majority of sales interactions and conversations take place over email. Without a dedicated email solution, Teamwork CRM was potentially missing crucial elements of the sales conversation and information was then being split between Teamwork CRM and the sales rep’s email inbox.

One of our favorite things about Mattermost is that it makes it easy for teams to collaborate on projects and topics in specific channels. Today, we’re excited to announce that Mattermost users can now easily carry conversations over to a video conference and screen sharing with Jitsi, a leading open-source video conferencing solution.

Here's why connecting strategy & OKRs to your product roadmap will result in teams that collaborate, maintain focus & accelerate smarter product decisions.

Mission, company strategy, OKRs, product strategy. You know they're all important pieces in the puzzle that is product management, but how do they fit together and contribute to a solid product roadmap that drives true impact?

Looking for ways to track your employees’ productivity? Employee productivity tracking helps managers or business owners determine how they can improve their overall business productivity. Tracking employee productivity also helps them identify which employees are the most productive, and which employees need more support to increase their output. In this article, we’ll cover why you should consider tracking employee productivity and give you five handy tips to help you out.

The COVID-19 pandemic left conference organizers and event planners in a tough spot. Hosting a virtual conference seems to be the natural move for organizations that had to move away from face-to-face events in 2020. However, organizing online events might seem overwhelming for a few people.