“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.”1 That’s according to a recent report by ServiceXRG, a research firm that helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.
M-Files bested all competitors in this year’s edition of the Nucleus Research Content Management (CM) Technology Value Matrix. Similar to the Gartner Magic Quadrant, the matrix places vendors in four regions — assessing them on two key factors: functionality and usability. M-Files earned the top spot for both criteria, placed in the Leader quadrant for the seventh consecutive year.
We’re excited to announce the release of Zulip Server 3.0, containing hundreds of new features and bug fixes to help distributed and remote teams stay productive and focused. Zulip is the open-source threaded team chat app, used by thousands of teams globally. Zulip’s unique topic-based threading experience combines the immediacy of real-time chat with the asynchronous efficiency of email-style threading.
Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel of choice. From ticket deflection to smart automation, the impact of AI on customer service is announcing itself in surprising ways. A customer can now start a conversation over chat, continue it via phone, and pick it up later over email within the same conversation thread.
With e-commerce swiftly becoming popular all over the world, chat bots have become the new rage where every business online is ready to invest in them. Chat bots for customer service have become essential as this software application has proven to be an excellent online collaboration tool when it comes to automated conversations with clients.
Stop playing ticket volleyball with your B2B customers When you stop playing ticket volleyball with your B2B customers--bouncing tickets from agent to agent or even dev ops—and achieve swift ticket resolution with the right B2B customer support software, everybody wins. We conclude our four-part series about how a B2B customer support software solution like TeamSupport can help solve the many points associated with your current customer support system.
As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools along the way to address needs as they are identified.
Sales The global customer data platform stretches across organizational boundaries and stays in sync with more than 40 partners and 20 customers in Slack Sales
Break down silos and build up communication among teams. In today’s hyperconnected world of business, it’s hard to believe that silos still exist between departments. Sadly, they do. But with the right B2B (business-to-business) customer support software, it’s easy for support, sales, and product development teams to all have full visibility into the history of the customer, what products they are using, and what communication has occurred throughout the relationship.
