%term

The Zendesk Omnichannel Approach

Jan 29, 2018 By Zendesk In Zendesk

When it comes to support, customers expect an open invitation. With Zendesk, you can give it to them. Our omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business—where and when it’s right for them. Let us show you more in this short video.

View Video

Zendesk

Read more about The Zendesk Omnichannel Approach

Omega-bot Simple zulip chat bot

Jan 27, 2018 By Aswin vb In Zulip

Omega-bot is a zulip chat bot into which lot of features are integrated.

View Video

Zulip

Read more about Omega-bot Simple zulip chat bot

Pushing Images with Pushover 3.0

Jan 23, 2018 By Joshua Stein In Pushover

Version 3.0 of our Android, iPhone/iPad, and Desktop apps are available today which include support for receiving push notifications with image attachments!

Read Post

Pushover

Read more about Pushing Images with Pushover 3.0

What's Good: Ticket Forms in Zendesk Support

Jan 23, 2018 By Zendesk In Zendesk

Learn how to provide a more tailored support experience for your customers using Ticket Forms in Zendesk Support.

View Video

Zendesk

Read more about What's Good: Ticket Forms in Zendesk Support

What do Modern Retail Customers Expect from Customer Service?

Jan 19, 2018 By Zendesk In Zendesk

Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.

View Video

Zendesk

Read more about What do Modern Retail Customers Expect from Customer Service?

Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks

Jan 17, 2018 By Freshworks In Freshworks

Nearly 80 percent of university IT teams to focus on customer experience over next twelve months

Read Post

Freshworks

Read more about Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks

Focus teams on key metrics with TV dashboards from Geckoboard

Jan 16, 2018 By Geckoboard In Geckoboard

TV dashboards from Geckoboard ensure your most important metrics and current targets are clear and visible throughout the day, enabling teams to quickly identify issues, see the impact of work in real-time and keep on track to hit goals.

View Video

Geckoboard

Read more about Focus teams on key metrics with TV dashboards from Geckoboard

Meet the new RealtimeBoard

Jan 12, 2018 By Miro In Miro

We are lucky to witness a global transformation in the world, where anyone can do awesome creative work with the best pros, regardless of the circumstances. And RealtimeBoard is here to help you find a common ground and achieve a shared understanding with your team.

Read Post

Miro

Read more about Meet the new RealtimeBoard

Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences

Jan 10, 2018 By Zendesk In Zendesk

At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.

View Video