Teams | Collaboration | Customer Service | Project Management

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time champ

Time Booking: What Makes It Essential for Your Business?

Sep 14, 2024 By Thasleem Shaik In Time Champ
68 Suffering from late deliveries, time mismanagement, or unproductive meetings? This is a familiar issue that is widespread in many organizations particularly when there is no awareness of how time is being utilised. The solution is to allocate the hours of your team properly. Time booking provides the structure that businesses need to track, allocate, and schedule time for increased efficiency. But what exactly makes time booking so impactful?
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DeskTrack

Top 10 Best Strategic Planning Software in 2024

Sep 13, 2024 By DeskTrack In DeskTrack
Are you looking for the best strategic planning software in 2024? In the present, your business strategy is essential and will decide your future. Surprisingly enough, it can also change depending on the scenario. Planning, strategizing, managing, and executing is your staircase to success. However, given the current circumstances, it’s not as simple as it sounds.
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What's new in Asana | September 2024

Sep 13, 2024 By Asana In Asana
Welcome to the September edition of What’s new in Asana. First, copy charts from dashboards and paste them into external applications for presentations and documents. Next, archive inactive portfolios to maintain a focused view of current work while still retaining access to historical records. Finally, use AI chat to quickly and easily follow up on and add comments to multiple tasks. For a full list of what’s new this month, check out our Release Notes in the Asana Help Center.
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CurrentWare

How to Align Employee Expectations With Team Goals

Sep 13, 2024 By Guest Contributor In CurrentWare
Employee expectations are behavior, performance, and outcomes employers require from their workforce. They provide clarity and direction, ensuring the organization achieves shared business goals. Without outlining (and monitoring) these expectations, employees won’t be clear on their roles or how they contribute to the bigger picture. They may become disengaged, lose productivity, or leave, which hurts any business.
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An introduction to AI agents: The future of CX | Zendesk

Sep 13, 2024 By Zendesk In Zendesk
What are AI agents? In this video, we explain what AI agents are, how they differ from the bots of the past, how they work, and how they're transforming CX. Watch this video to learn about the capabilities of AI agents and the benefits they can bring to your customers, service team, and business. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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InvGate

Firewall Port Mapping: Everything You Need to Know

Sep 13, 2024 By Natalí Valle In InvGate
Firewall port mapping is a fundamental concept in network security that allows administrators to control and direct traffic flows. It's a key part of configuring firewalls to ensure that incoming and outgoing traffic is properly routed while keeping malicious activity at bay. This article will walk you through what firewall port mapping is, its security implications, and best practices for implementing it effectively.
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teamsupport

5 Metrics to Measure SaaS Customer Support Success

Sep 13, 2024 By Riley O'Donnell In TeamSupport
Understanding your customer support means understanding the metrics by which you measure success. With a proactive approach to customer support, ticketing agents can achieve resolution swiftly and effectively. This blog explores key performance indicators (KPIs) to better understand the effectiveness of your SaaS support team, and how TeamSupport can provide the tools to monitor your customer success.
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startingpoint

What is Knowledge Management for Professional Services and Shared Services Organizations?

Sep 12, 2024 By StartingPoint In StartingPoint
In today's fast-paced business environment, professional services companies, including consulting firms and shared services organizations, face the challenge of managing vast amounts of information and expertise. Effective knowledge management is critical for these companies to maintain a competitive edge, streamline processes, and provide exceptional service to their clients. But what exactly is knowledge management, and why is it so vital for professional services companies?
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startingpoint

Establishing a Company Culture of Teamwork Through Collaboration and Transparency: 5 Tips for Teamwork

Sep 12, 2024 By StartingPoint In StartingPoint
In today’s dynamic work environment, fostering a company culture of teamwork is essential for success. Collaboration and transparency are the cornerstones of effective teamwork, enabling companies to leverage diverse skills, streamline processes, and achieve common goals. A strong culture of teamwork not only enhances productivity but also boosts employee morale and engagement, creating a positive and inclusive workplace.
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