People usually work overtime due the reasons like poor time management, inaccurate project estimations, or a workforce shortage, rather than a personal preference. Some companies even try to avoid compensating employees for their overtime work. The issue with working overtime is that it is often misused and looked down upon. This is why legislation is necessary to govern it properly.

Whether you’re a small business owner or part of a large sales team, automated quoting software can give you an edge in winning new business. But with so many options, finding the right quoting tool can feel overwhelming. So, we tested the best quoting software tools on the market to help you find the one that best suits your needs.

In an increasingly distracted world, the ability to focus intensely on cognitively demanding tasks has become a rare and valuable skill. The concept of deep work, popularized by productivity expert Cal Newport, highlights the importance of dedicating uninterrupted time to tasks that push our cognitive abilities to their limits.

The ITIL (Information Technology Infrastructure Library) framework is one of the most widely recognized and adopted sets of best practices in IT Service Management (ITSM). It provides a structured approach to managing IT services, ensuring that they align with business needs and contribute to overall success. This article will explore the ITIL framework in detail, providing insights into its history, core components, benefits, and certification paths.

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.