Explore key trends and actionable insights from the 2023 Employee Monitoring Software Market Report. Learn how organizations are enhancing efficiency, tracking employee productivity, ensuring security, and navigating ethical considerations in implementing monitoring solutions.

For businesses all throughout the world, fast and secure communication is fundamental. With over 3.21 billion active users engaging in over-the-top messaging apps daily, the significance of real-time chat solutions continues to surge. In this scenario, leveraging real-time chat APIs and instant messaging SDKs has become critical. These technologies provide a streamlined method of communication, whether it is for smooth customer service or internal cooperation.

At the end of last year, we revamped the project view to improve usability by breaking up the data-heavy single-page view and reorganizing information into tabs instead. We’ve been collecting your valuable feedback, and this month, we’re delivering some updates to it!

Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.

Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.

Harness the potential of the Iceberg Method for workplace efficiency. Explore the advantages of implementing monitoring software tools and time tracking employees to improve worktimes and streamline business processes effortlessly.

Discover actionable insights to enhance workplace productivity and combat burnout. Discover how remote computer monitoring software can help boost your team’s engagement.