Teams | Collaboration | Customer Service | Project Management

February 2024

Three ways Knowledge Work Automation and AI will change the way we work in 2024

According to the M-Files CEO Antti Nivala, knowledge workers spend approximately 41% of their day on tasks that don’t fully utilize their primary skills. With the economic turbulence of 2023 continuing into 2024, effectively managing knowledge work becomes crucial for organizations. Here are my top three predictions for how knowledge work automation and AI will impact the way we work in 2024.

What is a business impact analysis (BIA)? 4 steps to prepare for anything

A business impact analysis (BIA) tells you what to expect when your business is disrupted, so you can proactively create recovery strategies. Learn how a BIA can help you get back on track when roadblocks occur, plus four steps to create one for your own business. “Be prepared.” This concept rings as true in business as it does in The Lion King.

Project Schedules 101: Why You Need Them and How to Make Your Own

It’s harder to lose sight of deadlines and goals when they’re right in front of you. Project schedules map your project tasks on a timeline, so you always know what comes next. In this article, we’ll walk you through the seven steps to create a project schedule and share some of our favorite templates to get you started. A new project at work often signals the beginning of another adventure filled with stakeholders, deadlines, deliverables, and tools.

Hosting Effective Hybrid Meetings with MS Teams: Best Practices and Tips

As many companies are adopting a combination of on-site and remote work, the way meetings are conducted is also changing. Today, hybrid meetings are becoming much the norm amongst workplaces — sometimes referred to as the “new normal”. Regardless of location, teams can now seamlessly collaborate, and keep track of progress and tasks without the need to travel. Learn more about how this meeting format works, as well as hybrid meeting tips and practices to take into account.

Office attendance doesn't drive team connection. So what does?

Most teams no longer sit shoulder-to-shoulder, even if individual members go into their closest office every day. When teams are not co-located, you need to be much more intentional about bringing them together. At Atlassian, we aim to have teams meet in-person at one of our offices a few times per year, and we prioritize building relationships and advancing mission-critical work during that time. These team gatherings are part of our Intentional Togetherness Gathering (ITG) program.

Employee Productivity Tracking - 8 Ways to Follow

Companies are looking for ways to improve their productivity in the current world of competition. However, they must remember employees’ well-being and satisfaction in achieving success. Technology has made it easy for companies to maintain high employee efficiency. Post-COVID-19, companies have switched to hybrid work schedules in which employees can work from their remote locations, and therefore, employee productivity tracking has become more important.

HaloITSM New Features Q3 & Q4 2023

The second half of 2023 has ushered in a wave of innovative features, updates and integrations which promise to enhance your experience with HaloITSM. We’re excited to share our handpicked favourites from Q3 and Q4, featuring significant advancements in AI capabilities, project management, and the ever-evolving chat bot. At HaloITSM, we understand the role of feedback and suggestions from our dedicated customers.

Scrum master vs. project manager: Understanding the key differences

Different projects need different tools — but they also need different types of leaders to guide the project team to success. In the world of project management, there are two main types of leadership roles: project managers and Scrum masters. But what’s the difference between the two job descriptions, and which one is the best choice for your agency’s next project?

Leveraging flexible work policies for a 16% boost in revenue growth

Following the epidemic, there has been a notable shift in the conventional workplace setting. With businesses starting to operate again in person, there is a greater discussion about hybrid work arrangements. A new analysis from hybrid work management start-up Scoop, published in collaboration with Boston Consulting Group, clarifies how different approaches could impact revenue growth, a critical business indicator.

Performance appraisals in the modern workplace

Performance reviews have a single, simple purpose: To help employees and organizations improve. The idea is that by systematically and periodically assessing an employee’s job performance against established expectations, managers can identify strengths, areas for improvement, and development opportunities. Performance reviews also contribute to compensation decisions, promotions and workforce planning. And for a while – at least the last century – the system worked.

Revolutionizing your workforce with an employee well-being strategy

Taking care of employees’ well-being and happiness should be a priority for modern companies. Over the past 4 years, employee satisfaction projects have increased by 20%. This suggests that companies are realizing they need to put money into these projects.