What is a sales leaderboard and how do I create one?
In this post we explore sales leaderboards by discussing how they work, key benefits, and how you can implement them within your sales team.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
February 2024
Understanding Time Card Fraud: Tips for Identifying and Preventing Workplace Time Theft
Identifying time card fraud can be challenging, but there are several red flags that employers can look for. These indicators may suggest that an employee is engaging in deceptive practices to inflate their hours or manipulate time records. By staying vigilant and looking out for these signs, employers can take the first step in addressing and preventing time card fraud.
Enhancing the agent experience with Tymeshift's newest features
Artificial intelligence has the potential to not only improve the customer experience, but also drastically improve the admin and service operations experience. We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organisations using Zendesk an easier way to manage their teams.
From Boss to Leader: Hallmarks of Enlightened Leadership
Master the art of leadership, leveraging employee monitoring tools like Insightful for strategic support, autonomy, and targeted development.
Rebuilding Trust in the Age of Remote Work: Strategies for Reviving Loyalty
Explore how shifts in employer-employee dynamics and the rise of remote work are reshaping workplace loyalty, and discover how remote work time tracking tools like Insightful work to fortify trust and commitment in the modern digital era.
Delegation without boundaries: blending business and personal tasks
Discover how the most successful leaders integrate these aspects to focus on holistic output—balancing work, family, and personal goals.. We dive into the art of delegating efficiently, from setting clear communication to embracing the learning curve of occasional failures. Tune in for invaluable insights that can transform the way you manage your workload and life. Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
Mattermost vs Element comparison: which chat platform wins?
Within thе sеcurе communication domain, thе choicе bеtwееn chat platforms can bе a critical dеcision for businеssеs. Mattеrmost and Elеmеnt еmеrgе as two prominеnt playеrs and еach catеring to distinct audiеncеs.
12 Best Leadership Goals for Smart Team Leaders in 2024
Great leaders always follow leadership goals, ensure their teams perform well, and help the business grow. But great leaders are not born but trained and created over time. Setting leadership development goals is a key part of the process of turning yourself into a great leader. This involves identifying areas for improvement and skills that leaders should possess and then consciously working toward developing these skills. Which leadership goals should you focus on in the coming year?
Mastering the art of delegation: a game-changer for leaders
In this insightful conversation, we explore the unique challenges faced by alpha personalities and the different approaches men and women take towards delegating tasks.. We're breaking down the science behind effective delegation and empowering leaders to embrace it, not as a guilty pleasure, but as a strategic tool for success. Dive into the world of delegation with us and discover how to leverage it to maximize your team's potential.
What is Activity Falsification, and Why Should You Care?
Teramind’s AI team has uncovered evidence that roughly 7% of employees actively “fake” digital work activity. Let’s define exactly what that means and why it may be a bigger deal than you think.
Not all work is created equal: Tasks best suited to asynchronous settings
Asynchronous work — when team members collaborate on the same project or assignment, but not at the same time — is a growing trend in the world of digital and Agile product development. Many teams have discovered that when time is of the essence, scheduling yet another meeting to “sync” might not be the best call. With full calendars, different time zones, and tight deadlines, asynchronous work can be a more efficient and flexible alternative.