Most people think of monitoring employees as a task that is only necessary for businesses with a physical office. Though, remote companies have just as much need to monitor their remote employees’ productivity as those with a traditional office setup. The key to success for any remote business lies in its ability to manage remote employee productivity effectively. The remote business uses desktop software and an app that lets you see what your employees are working on in real-time.

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

This article was originally published on Inc. Over the past decade, the corporate world has obsessively chased digital transformations. But now, surrounded by a clutter of apps and incessant digital notifications, it's become painfully clear: we've been duped. Our workplaces have become dense jungles of digital clutter, leaving workers frazzled and exhausted. It's time to cut through the chaos.

Effective group communication allows team members to seamlessly collaborate on complex projects with clarity and purpose. But with so many options on the market, choosing the right communication tools can be an overwhelming task. There are several factors to consider before making a decision, such as the size and location of the team, the nature of the project, and the communication needs of the team members.

This article was originally published on Mister Editorial. Breaking news! Generative AI tools are imperfect! But that doesn’t mean they can’t be improved. By now we know that when you prompt a chatbot (like Copilot, ChatGPT) the output is dull. The simpler your prompt, the blander the response.

Organizations must adapt to stay competitive. However, implementing change effectively can be a complex task. That’s where the change management process comes in. By following a structured change plan, your company can navigate through change smoothly and ensure your successful evolutions. Managing change involves more than just making adjustments. It requires a clear understanding of why change is necessary and a well-defined plan to manage it.

“A customer service BPO (business processing outsourcer) is a company that handles incoming and outgoing customer communication for other businesses.” The fact that customer experience (CX) is the critical factor behind the growth of any business cannot be denied. Business process outsourcing (BPO) leverages the “customer satisfaction” aspect to advertise its goods and services.

In pursuing business growth and employee efficiency, managers strive for teams that operate smoothly and independently. Yet, monitoring employee productivity solely through intuition can challenge today’s complex work environments. Thankfully, the solution lies within productivity tracking software, offering a window into your team’s daily activities. But with so many options available, which tools truly stand out as champions of workforce efficiency? Let’s find out.

Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.

Deadlines are much like taxes — inevitable, stressful, and often dreaded. You may be all too familiar with the feeling of scrambling to meet client deadlines, working long hours, and drinking one too many cups of coffee. But missed deadlines can damage your agency’s reputation, affect future business, and ultimately impact your bottom line. Yet, despite the high stakes, it’s common for project teams to struggle with keeping track of tasks, managing priorities, and meeting deadlines.

Effective goal setting ultimately comes down to the way you plan. Even if you set yearly goals, goal setting templates allow you to break them into quarterly, monthly, or daily tasks—in that, they become easier to comprehend and achieve. This way, you can organize your goals and stick to them while ensuring top-of-mind recall. If you are looking for a free goal-setting template, this guide is for you. We’ve rounded up 12 goal-setting templates for you to choose from. Let’s go!

If you are a software developer, you must often hear the term “sprint cycle” or may also be part of it. But if not, you must wonder what it is and why it matters. Well! It is a short process that contains sessions of feedback, flexibility, and scope for continuous improvement for the development team. Sprints enable teams to deliver high-quality work faster and adapt swiftly to evolving requirements.