With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans. And when we operate from this principle, we can see how transformational AI can be. This is especially true for CX leaders.

The way we collaborate is going through a massive transformation. Already, there are many ways teams can use artificial intelligence to work together more effectively; as we move further into the future, it seems all but inevitable that the technology will have an even more profound impact on collaboration. While the emergence of AI-powered collaboration capabilities is no doubt exciting, organizations need to figure out how to balance innovative functionality with data sovereignty and security.

Should your boss use AI to measure your performance? Should all knowledge workers become prompt engineers? Dr. Li answers our pressing questions about the future of AI.

A report from Harvard Business Review Analytic Services explores how companies are making strides with artificial intelligence.

As artificial intelligence gains traction in the workplace, authentic human connections — including showing vulnerability — are more important than ever to build trust, foster effective collaboration, and inspire innovation.

If you’re already using Miro as a digital canvas for collaborative work, you know it excels at workflows like ideation, planning, and process design. But did you know you can also use Miro to visually map out your Cloudflare infrastructure and service deployments for your next Generative AI solution? In this post, we’ll introduce a set of new, ready-made Cloudflare architecture diagram templates available in Miro, designed in partnership with Cloudflare.

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

Think humans are dispensable in the age of artificial intelligence (AI)? The opposite is true — we’ve never needed human intelligence in the workplace more to navigate organizational blind spots, communicate effectively, and lead with authenticity.

Autonomous AI agents will be the new first point of contact in CX – instantly ready-to-go and capable of resolving the vast majority of customer issues.

Incorporating Artificial Intelligence (AI) into everyday tasks is no longer a distant dream but a present reality. At InvGate, we've taken a step towards this with our AI-Hub. This suite of AI-powered features has been designed to add an additional layer of intelligence to our existing products, InvGate Insight and Service Desk. Many tasks that were historically believed to be only achievable with human intelligence are now being tackled by AI.

The gears of the modern workplace are shifting. The surge in adoption of artificial intelligence (AI) and automation shows no signs of slowing down, with at least 35% of global companies using AI in 2024. Repetitive tasks that once clogged our calendars are now devoured by AI in seconds, freeing us up to focus on the aspects of our roles that truly matter: problem-solving, creative thinking, and strategic decision-making.

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.