Teams | Collaboration | Customer Service | Project Management

October 2024

AI Agents and the Future of Teamwork | Atlassian

Whether you call them AI agents, copilots, or teammates, there’s no shortage of talk about how these tools will redefine the workplace. A recent study shows 82% of companies plan to adopt AI agents within the next 1-3 years. But the real question is: how will these agents impact not just individual workflows, but how teams operate as a whole? AI agents are more than just task assistants; they play a crucial role in alleviating everyday friction and fostering smoother collaboration. The challenge lies in designing agents that not only manage routine tasks but also enhance overall team productivity.

From assembly line to AI: Upgrade intranet tech to connect frontline manufacturing workers

Artificial intelligence in manufacturing tends to conjure up ideas of predictive maintenance, supply chain optimization or quality control. All are true, of course, but as a data specialist, I view these more as outcomes. What drives these outcomes is an underlying AI-powered employee experience technology that delivers greater employee engagement, a single source of truth, and best-in-class internal communications — all of which empower your people to excel in all they do.

Asana Announces AI Studio: No-Code Builder for Designing and Deploying AI Agents in Critical Workflows

Now, teams can create workflows where customizable AI agents perform specific jobs and take action on tasks across every stage of work - from intake and planning to execution and reporting.

The AI Revolution: How Customer Support Agents Are Becoming Superhuman

Remember the days when contacting customer support meant navigating a phone tree, waiting on hold for an eternity, and then explaining your issue to multiple agents? Thankfully, those days are fading fast. Artificial intelligence (AI) is transforming the customer support landscape, making it faster, more efficient, and more personalized than ever before.

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

Unleashing AI potential with M-Files and Microsoft

Watch how Mikko Kontra, discusses the two hottest topics in customer conversations: enabling the hybrid workforce and harnessing the power of generative AI. Exciting developments like the integration of M File solutions and M365 Co Pilots are providing unique value propositions for organizations. Don't miss out on these game-changing innovations!

Meet Rovo, your AI-powered teammate | Atlassian

Rovo is your AI teammate, powered by Atlassian Intelligence. With Rovo, quickly find information across your Atlassian and third-party apps, learn and iterate on knowledge as you work, and take action faster with specialized virtual agents. Discover how to unleash the potential of every team with Atlassian Rovo.

Discover the Innovation Workspace: Accelerate Teamwork with AI

Join us for an eye-opening keynote session where Miro's CEO and Co-founder, Andrey Khusid, alongside industry leaders, unveils our biggest product announcements of the year. Discover how your company can break down silos, reignite excitement in the workplace, and leverage cutting-edge AI technologies to accelerate delivery in today’s fast-paced environment.

AI for IC: 3 research-backed ways for Internal Communication teams to drive engagement and unleash productivity with an AI-powered intranet

In one of business’ great pivots, high performing Internal Communication teams have switched from full pandemic/crisis mode to become a catalyst for furtherance of company culture as well as organizational impact. Senior leaders across the globe have realized that internal comms, when done right, can be a highly effective lever that moves the needle on critical KPIs.

From Chat to Zendesk AI Messaging: Community Event

:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.